At a Glance
- Tasks: Design and maintain cutting-edge voice and telephony platforms for a dynamic IT Operations team.
- Company: Join Radius, a global leader in innovative telecommunication solutions.
- Benefits: Enjoy competitive salary, wellness programmes, free breakfast, and access to a gym.
- Other info: Collaborative workspace in Crewe with excellent career development opportunities.
- Why this job: Make a real impact on voice services while working with modern technologies.
- Qualifications: Strong SIP and VoIP expertise, with experience in enterprise-level voice solutions.
The predicted salary is between 63000 - 77000 £ per year.
We're looking for an experienced Voice Engineer to join our IT Operations team. This role is responsible for the design, implementation, support and continuous improvement of our voice and telephony platforms. You'll play a key role in delivering resilient, secure and high-performing voice services across the business, working with SIP-based communications, contact centre technologies, carrier connectivity, voice infrastructure, call routing and telephony integrations.
The key requirement is strong SIP and VoIP expertise and the ability to troubleshoot and optimise complex voice environments. This role is based alongside the team in Crewe, with a hybrid pattern of 3 days per week in the office.
What you'll be doing...
- Design, deploy and maintain enterprise voice and unified communications platforms.
- Manage SIP trunks, Session Border Controllers (SBCs), call routing and dial plans.
- Support cloud telephony platforms, including contact centre solutions.
- Maintain voice platform availability, resilience and performance.
- Investigate and resolve voice-related incidents and service requests.
- Diagnose SIP signalling, media flow and call quality issues.
- Work with telecommunications providers and vendors to resolve carrier issues.
- Perform root cause analysis and implement preventative measures.
- Support voice network requirements, including QoS, firewalls, routing and security.
- Assist with telephony migrations, platform upgrades and transformation projects.
- Support disaster recovery and business continuity requirements for voice services.
- Proactively monitor voice environments and service performance.
- Identify opportunities to improve call quality, reliability and operational efficiency.
- Produce reports on service availability, utilisation and performance metrics.
- Maintain technical documentation, architecture diagrams and operational procedures.
- Develop and maintain voice engineering standards and best practices.
- Support audit, compliance and security requirements relating to voice services.
What we're looking for...
- Educated to degree level with a minimum 2:2 (Lower Second Class Honours).
- Proven experience of enterprise level voice and collaboration platforms and call recording and reporting solutions.
- Strong experience supporting SIP-based voice solutions.
- Knowledge of Microsoft Teams phone including direct routing and Operator Connect.
- Excellent understanding of SIP signalling, RTP and VoIP technologies.
- Experience with Session Border Controllers.
- Knowledge of carrier connectivity, SIP trunking and number management.
- Experience supporting cloud telephony and contact centre platforms.
- Ability to troubleshoot complex voice and call quality issues.
- Strong networking fundamentals including TCP/IP, DNS, DHCP, VLANs, QoS, firewalls and routing.
What you can expect from us...
- Meaningful work: This is an opportunity to take ownership of a business-critical voice environment and play a key role in shaping the future of telephony and contact centre services across the organisation.
- A standout workspace: Based in our offices in Crewe, you’ll enjoy modern, collaborative workspaces, complete with café and free onsite gym.
- Career development: Your impact on Radius will be rewarded with the opportunity to progress your career in many directions.
- Rewards and benefits: In addition to a competitive salary, you’ll have access to a reward and benefits package which includes pension, life assurance, employee fuel card scheme, electric vehicle scheme, employee assistance programme, wellness and healthcare assistance, cycle to work scheme, and free breakfast daily in the office.
About Radius...
Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive.
Our values...
- Driven: We are ambitious and tenacious.
- Agile: We are quick to adapt to change.
- Innovative: The status quo is there to be challenged.
- Inclusive: We know the value of our customers, partners, suppliers and colleagues.
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
If you feel we are a good match for each other, you can apply online now! Radius is an equal opportunities employer.
Voice Engineer in Boughton employer: Radius Payment Solutions
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our state-of-the-art Telematics head office in Crewe. Our commitment to employee growth is evident through tailored development plans and a culture of continuous learning, while our modern workspace features unique amenities like an onsite café and rooftop bar, fostering collaboration and creativity. Join us to make a meaningful impact in the telematics sector, supported by a comprehensive benefits package that prioritises your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer in Boughton
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Radius Payment Solutions and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Radius Payment Solutions.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Voice Engineer in Boughton
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Radius Payment Solutions.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Radius Payment Solutions.
How to prepare for a job interview at Radius Payment Solutions
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
