At a Glance
- Tasks: Manage customer accounts, retain contracts, and upsell products in a vibrant office environment.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Enjoy 25 days holiday, competitive salary, and a range of wellness benefits.
- Other info: Inclusive workplace with opportunities for career development and community engagement.
- Why this job: Be part of a growing team making a real impact in the telecoms industry.
- Qualifications: 5 GCSEs, A-Level or equivalent, and 2+ years in a customer-facing role.
The predicted salary is between 49500 - 60500 £ per year.
Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
Job Description
The role of Account Manager – SME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest growing areas in the business. This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Retentions Manager.
Your key responsibilities day to day will be:
- Making daily calls to aligned customers
- Retain and renew customer contracts
- Upselling into customer accounts
- Driving cross-company referrals
- Developing learning of Radius’ product portfolio with the ability to fully explain features and benefits of our products
- Working closely with key partners across the major networks
- After-sales service to ensure customers are satisfied
- Using various CRM systems to extract data from and keep them up to date
Qualifications
- 5 GCSE passes
- A-Level or equivalent
- 2+ years in a customer-facing environment (preferably Sales)
- Telecoms industry experience and sector knowledge desirable
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Our benefits include:
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
Still Curious?
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
Next Steps
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Account Manager - SME employer: Radius Payment Solutions
At Radius, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Sales Advisor in our Crewe office, you'll benefit from competitive compensation, a lucrative commission structure, and a commitment to your professional growth through continuous improvement initiatives. Join us in our mission to drive sustainable mobility solutions while enjoying a supportive environment that values diversity and innovation.
