Technical Support Advisor

At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers' technical queries providing feedback both to the client and other internal departments. Required to learn both our software and hardware products you will develop an understanding and the ability to analyse issues as reported. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

• Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
• Complete detailed checks of accounts providing accurate feedback direct to clients and also other business areas.
• Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
• Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.
• Supporting other business areas at peak times with phone line coverage.
• In a customer-facing role there is an expectation that you generate leads and referrals for wider Radius products and services.

Qualifications:

• Strong communicator, equally at ease speaking to external and internal contacts.
• A high attention to detail with strong organisational skills.
• A problem-solving mentality.
• Self-motivated, capable of working on own initiative.
• A good understanding of Microsoft Office.

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. We’ll also have access to our competitive reward and benefits package, which includes:

• 25 days holiday + bank holidays
• Pension
• Life assurance
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office

Diversity, Equality & Inclusion:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding.

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.