- Department: Customer Service & Operations
- Compensation: GBP 25000 - GBP 28000 - yearly
Company Description
We’re an ambitious, forward‑thinking global business that builds transformative solutions for our customers to deliver best‑in‑class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and invite you to join us.
Job Description
The role of Client Services Executive within our Shrewsbury team is important to us. You will be responsible for handling calls from business clients, dealing with queries, and resolving issues regarding their mobile phones, networks and telecoms. You'll be a natural communicator who thrives on engaging with customers – helping to resolve issues, discussing new products and finding opportunities to add value.
Working hours: Monday – Friday 08:30‑17:00 / 09:00‑17:30.
Your responsibilities day to day will be:
- Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
- Log all relevant queries on the CRM system, ensuring SLAs are met and notes are kept up to date on ongoing cases.
- Resolve all ‘owned’ queries in line with company guidelines/SLAs.
- Manage customer expectations at all times – quoting realistic timeframes to complete tasks.
- Pass any sales opportunities identified through customer conversation to the Account Manager.
- Ensure Salesforce rules are adhered to in line with company requirements.
- Continuous improvement – identify process or procedural changes, providing evidence of change details/benefits to the Line Manager.
- Keep up to date on the Radius Telecoms & IT product portfolio.
- Complete purchasing in line with company guidelines – ensuring best price is achieved and credit vetting is completed where necessary.
Qualifications
- Experience in an admin‑heavy/office environment.
- Telecoms knowledge or experience in the industry is preferred.
- The ability to prioritise tasks, with strong organisational and time‑management skills.
- Ability to adapt and succeed in a fast‑paced, changing environment.
- Strong communication skills, with the ability to communicate at all levels.
Job Location
Shrewsbury
Equal Opportunity Statement
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We ensure an inclusive and accessible recruitment process for all candidates.
