Radius Limited in Salford, United Kingdom, is seeking an experienced Customer Service Team Leader to drive excellence in our customer interactions and leadership of a frontline team. You will mentor agents, monitor performance metrics, deliver training, handle escalations, and implement QA processes to ensure high service standards while collaborating with senior management to improve customer outcomes.
The role also involves scheduling, workload management, and fostering a service-focused
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Customer Service Team Leader — Lead, Coach & Elevate CX in Salford employer: Radius Limited
Radius Limited is an exceptional employer located in Crewe, offering a dynamic work environment that fosters growth and innovation. With a strong focus on employee development, competitive salaries, and generous benefits such as 25 days of holiday and gym access, we prioritise the well-being and success of our team members. Join us to be part of a collaborative culture where your contributions directly impact our data-driven decision-making processes.
