Account Manager in London

The role of Senior Account Manager is an exciting role that is fundamental in Radius Connect's next path. You will be responsible for the in-life management of some of our largest customers and can grow the existing revenue along the way with cross-selling of wider product sets. This role is field-based, with a requirement to visit one of the offices weekly which are based across the country. The key to success in this role is to spend time in-person with customers, which means attending customer meetings is essential. You will report into the Sales Manager of our Key & Strategic Accounts.

Your responsibilities day to day will be:

• Strategic Account Leadership
  • Manage a strategic customer base through strong relationship development and in-life account management.
  • Identify new opportunities within existing accounts, strengthening and securing long-term partnerships.
  • Develop and execute strategic account plans for our clients, aligned with industry trends and customer priorities.
  • Own senior-level relationships across C-suite stakeholders (CTO, CIO, COO, Compliance).
  • Position the company as a trusted long-term strategic partner rather than a transactional supplier.
• Commercial & Revenue Growth
  • Drive revenue growth through upsell, cross-sell, and introduction of new telecoms solutions.
  • Identify and develop new commercial opportunities within existing accounts.
  • Lead contract negotiations and renewals, with a focus on reducing churn.
  • Manage profitability in line with commercial guidelines.
  • Maintain churn within the account base at less than 5%.
• Client Management & Delivery Excellence
  • Ensure high-quality service delivery in collaboration with customer services, operations, and technical teams.
  • Increase cross-selling and product penetration within the account base.
  • Deliver an outstanding customer experience by consistently exceeding client expectations.
  • Oversee service performance and customer satisfaction metrics in partnership with Client Services.
  • Act as the escalation point for critical issues, ensuring swift and effective resolution.
• Industry & Solutions Expertise
  • Maintain a strong understanding of sector challenges, including cybersecurity, any regulatory frameworks, cloud adoption, and infrastructure resiliency.
  • Translate complex business needs into technical solutions across connectivity, mobility, IoT, unified communications, and security.
  • Stay informed on market trends, competitor activity, and emerging technologies to provide strategic insight.

What do we expect of you?

• Deliver a proactive review strategy for all customer base.
• Deliver a retention strategy to help reduce churn in line with expectations.
• Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability.
• Develop strategic relationships with all clients assigned, and build relationships with all key stakeholders.
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes.

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Key Behaviours:

• Strategic mindset with a consultative, value-driven approach.
• Results-oriented and motivated by targets.
• Highly credible, professional, and able to command senior stakeholder trust.
• Strong communicator, influencer, and relationship builder.

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you'll also have access to our competitive reward and benefits package.

Benefits:

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via 'Help@Hand' by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• 'Cycle to work' scheme

Qualifications:

• 5+ years experience with a proven track record in managing and growing strategic accounts within telecoms and IT.
• Strong commercial acumen with expertise in contract negotiation and revenue growth.
• Deep knowledge of telecoms/IT solutions, including cloud, cybersecurity, networking, and emerging technologies (5G, IoT, SaaS).
• Proven ability in strategic account planning and execution for large enterprise clients.
• Familiarity with UK telecom regulations, GDPR, and compliance frameworks.
• Excellent communication, presentation, and analytical abilities, with a data-driven approach to strategy.