Service Account Handler in Ledston

Job Description

Responsibilities include:

• Answer inbound customer calls and emails.
• Handle general customer enquiries professionally.
• Process policy changes, cancellations, and mid‑term adjustments.
• Maintain accurate records in internal systems.
• Support and service a portfolio of key clients, ensuring a high standard of customer care and timely resolution of queries.
• Build and maintain strong relationships with key stakeholders, clients, insurers, and internal teams to ensure an excellent customer experience.

Qualifications

Essential Skills & Experience

• Minimum 1 year of insurance experience (essential).
• Strong customer service and communication skills.
• Ability to work collaboratively with Account Executives and wider broking teams to achieve client service objectives.
• Professional telephone manner.
• Ability to build client relationships.
• Good organisational skills and ability to prioritise workloads.
• Proactive, confident, and able to use own initiative.
• Flexible, detail‑oriented and a strong team player.

What We’re Looking For

Someone who combines:

• Insurance knowledge
• Customer service excellence
• Administrative accuracy
• Problem‑solving ability
• Relationship‑building skills

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast‑growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility and drive.
• Friendly and supportive team, working in a spacious modern office.

Benefits

• 25 days holiday + bank holidays
• Company sick pay scheme (after one year of service)
• Pension scheme, plus life assurance scheme (after six months service)
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women‑focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Equal Opportunity and Inclusive Recruitment

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Recruitment Agency Note

Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.