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- Tasks: Coordinate installation bookings and resolve customer queries with a focus on excellent service.
- Company: Join a fast-growing, innovative company with a friendly culture in Crewe.
- Benefits: Competitive pay, bonus potential, and a range of core benefits in an inclusive environment.
- Other info: Great opportunity for career growth while working Monday to Friday, 8:30am - 5:00pm.
- Why this job: Be part of a dynamic team that values your input and drives continuous improvement.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office. Working hours are Monday-Friday, 8:30am - 5:00pm.
Responsibilities
- Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to co-ordinate installation bookings.
- Liaising with customers to arrange and inform of implementation/installation dates.
- Handling implementation queries from other departments.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Work efficiently adhering to departmental processes.
- Notify management team of any issues/risks to meeting SLAs.
- Email management from internal and external parties, ensuring responded to within SLAs.
- Resolution of customer/engineer queries.
Qualifications
- Excellent communication skills, with the ability to communicate proficiently both written and verbal.
- Ability to develop relationships with team and wider business.
- Organised.
- Efficient.
- Proactive and forward thinking.
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office- Teams, Word, Excel etc.
Benefits
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- Compensated competitively along with bonus potential and a good range of core benefits.
Implementation Coordinator employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Implementation Coordinator, you'll need to communicate effectively with customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; ask about the team dynamics and how we handle challenges. This shows you're forward-thinking and ready to jump into action.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Implementation Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer service and communication skills. We want to see how you can handle queries and bookings just like the Implementation Coordinator role requires!
Show Off Your Organisational Skills: In your application, give examples of how you've managed your workload efficiently in the past. We love proactive candidates who can juggle multiple tasks while keeping everything on track!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your ability to communicate effectively, as this is key for the role at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Radius Limited
✨Know Your Stuff
Make sure you understand the role of an Implementation Coordinator inside out. Familiarise yourself with SLAs, customer experience principles, and how to handle queries effectively. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare examples of how you've successfully managed customer interactions or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Be Organised and Efficient
Think about how you manage your workload and time. Bring examples of how you've prioritised tasks or handled multiple responsibilities under pressure. This will highlight your organisational skills and ability to work efficiently, which are crucial for this position.
✨Embrace the Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you've worked effectively as part of a team before. Share stories that showcase your ability to build relationships and contribute positively to a team environment.