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- Tasks: Assist and retain UK Fuels clients through outbound calls and service solutions.
- Company: Join Radius, a fast-growing, innovative company with a friendly culture.
- Benefits: Enjoy a modern office, free gym, 25 holiday days, and ongoing development opportunities.
- Why this job: Be part of a supportive team that values inclusivity and continuous improvement.
- Qualifications: Good communication skills and basic Microsoft Office knowledge preferred.
- Other info: No evenings or weekends; apply online to join our dynamic team!
The predicted salary is between 28800 - 43200 £ per year.
Company Description
We are Radius – a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.
Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees
Job Description
The role of Customer Service Advisor is really important to us.
You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers.
This position will also involve promoting self-service and other value-added products to our existing customer base.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm Your responsibilities day to day will be…
• Responding and resolving customer queries over the phone and through email
• Answer questions about products or Radius as business
• Drive conversation to understand customer requirements, potential issues, wants and needs
• Keep internal communications up to date and well informed
• Use your initiative to maintain your relationships and put feedback into practice
Qualifications
What do we expect of you?
• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers
• Display agility to be flexible and open to customer feedback and new ways of working
• Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Benefits include….
• 25 days holiday plus bank holidays
• 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
• Company sick pay, life assurance and pension
• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
• Friendly and supportive team working environment that encourages opportunities for self-development
• Employee Fuel Card (after 6 months)
• Monthly dress down days for charities chosen by our employees
• Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performer
Additional Information
Still Curious?
If you feel we are a good match for each other, you can apply online now
If you\’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Customer Service Advisor employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the fuel industry and UK Fuels specifically. Understanding their products and services will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves making a high number of outbound calls, being confident and clear on the phone is crucial. Consider role-playing with a friend or family member to simulate real customer interactions.
✨Tip Number 3
Showcase your ability to take feedback and implement changes. Think of examples from your past experiences where you've successfully adapted based on customer feedback, as this aligns perfectly with the responsibilities of driving retention.
✨Tip Number 4
Research Radius as a company. Understanding their culture, values, and recent developments will help you connect better during interviews and show that you're aligned with their mission of inclusivity and innovation.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive retention and sales.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully assisted customers in the past and how you can contribute to maintaining positive relationships with clients at Radius.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Radius Limited
✨Know Your Products
Familiarise yourself with Radius products and services before the interview. Being able to discuss how these can meet customer needs will show your proactive approach and understanding of the role.
✨Demonstrate Communication Skills
Since the role involves a lot of outbound calls, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Showcase Your Customer-Centric Approach
Prepare to discuss how you have previously retained customers or improved their experience. Highlight any feedback you’ve implemented in past roles to demonstrate your commitment to continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
