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- Tasks: Support customers with a top-notch onboarding experience and ensure smooth installation of telematics devices.
- Company: Join Radius, a global leader in fleet and connectivity solutions with over 400,000 customers worldwide.
- Benefits: Enjoy a collaborative work environment, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team focused on sustainability and innovation in the tech space.
- Qualifications: Customer service experience is a plus, but enthusiasm and problem-solving skills are key!
- Other info: We value diversity and inclusivity; everyone is welcome to apply!
The predicted salary is between 28800 - 43200 £ per year.
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The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.
Role responsibilities:
- Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
- Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
- Supporting new customers with providing systems training and setting up of key business software reports
- Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
- Working cross-departmentally to solve challenges with the customer at the heart of everything you do
- Updating business systems and CRM
Job Description
The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Global Telematics Hub – Arden Square, working hours of Monday-Friday 8:30am – 5:00pm.
Role responsibilities:
- Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
- Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices
- Supporting new customers with providing systems training and setting up of key business software reports
- Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group
- Working cross-departmentally to solve challenges with the customer at the heart of everything you do
- Updating business systems and CRM
Qualifications
- Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
- Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
- Able to demonstrate a \’common sense\’ approach to problem solving in the operations environment
- Manage own workload effectively and support your line manager with reporting
- Interpersonal skills with the ability to influence decision/non-decision makers
- Strong team building skills and an ability to build effective relationships with customers
- Enthusiastic self-starter, driven by the intent to succeed and achieve company goals
Additional Information
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Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via[emailprotected] .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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Customer Onboarding Executive employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Executive
✨Tip Number 1
Familiarise yourself with Radius' products and services, especially their telematics solutions. Understanding the specifics of what you’ll be onboarding customers to will help you provide a more tailored experience.
✨Tip Number 2
Brush up on your CRM skills, particularly with platforms like Salesforce. Being comfortable with these tools will not only help you in your role but also show that you're proactive and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you guide customers through onboarding can boost your confidence and prepare you for real interactions.
✨Tip Number 4
Network with current or former employees of Radius if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Onboarding Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Onboarding Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: If you have experience in customer service, account management, or desk-based sales, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your skills can contribute to providing a best-in-class onboarding experience.
Showcase Your Skills: Mention your computer literacy, particularly with Microsoft Office and CRM platforms like Salesforce. Provide examples of how you've used these tools effectively in previous roles to manage workloads or support customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss your problem-solving abilities and interpersonal skills, and explain how you can build effective relationships with customers to enhance their onboarding experience.
How to prepare for a job interview at Radius Limited
✨Research the Company
Before your interview, take some time to learn about Radius and its mission. Understanding their fleet and connectivity solutions will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Onboarding Executive, you'll be dealing with customers directly. Think of examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Be ready to discuss these scenarios during the interview.
✨Showcase Your Problem-Solving Skills
The role requires a common-sense approach to problem-solving. Prepare to discuss how you've tackled challenges in previous roles, especially in customer service or sales environments. Highlight your ability to think on your feet and find solutions.
✨Demonstrate Teamwork and Relationship Building
Radius values strong interpersonal skills and teamwork. Be prepared to share examples of how you've built effective relationships with colleagues and customers. Emphasise your collaborative spirit and how it contributes to achieving company goals.