Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve technical issues and support clients with expert troubleshooting.
- Company: Join a forward-thinking global business focused on sustainable technology solutions.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Diversity-focused employer with community initiatives and support for mental health.
- Why this job: Be part of a team driving innovation in telecoms and sustainability.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
We’re looking for a skilled and customer-focused 2nd Line Support Engineer to join our growing team. This role is key in handling technical issues escalated from 1st Line Support, resolving more complex problems and supporting both our clients and internal teams with expert advice and troubleshooting.
- Manage tickets escalated from 1st Line Support, ensuring timely and thorough resolution
- Troubleshoot and resolve moderately complex issues, including software configuration faults, phone system outages and network disruptions
- Work with vendors and third-party providers to drive issue resolution
- Log accurate and detailed notes, including troubleshooting steps and resolutions
- Spot patterns across incidents and contribute to root cause analysis efforts
- Provide guidance and knowledge-sharing to 1st Line Support to reduce recurring issues
- Support urgent or business-critical escalations, working with 3rd Line Support where necessary
- Offer technical advice to clients on system improvements and optimisation opportunities
Qualifications Skills & Experience
- Proven experience in a 2nd Line Support or similar technical support role
- Strong troubleshooting skills across a range of systems and networks
- Confident working with VoIP phone systems, Microsoft products and basic networking
- Clear communicator with a methodical and logical approach
- Comfortable dealing with clients directly and explaining technical solutions in simple terms
- Experience with one or more of the following phone systems would be beneficial, with strong knowledge of Wildix considered a particular advantage: Wildix, Zoom, Five9, Microsoft Teams, Webex, 3CX, Avaya
Desirable Qualifications (not essential)
- Cisco CCNA (Routing & Switching or Collaboration)
- Microsoft Certifications
- CompTIA Network+ or other telecom-related qualifications
- ITIL® Foundation: ITIL 4
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates.
Technical Support (Telecoms) - 2nd Line in Crewe employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support (Telecoms) - 2nd Line in Crewe
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting techniques and be ready to showcase your knowledge of VoIP systems and Microsoft products. We want to see you in action, so practice explaining complex issues in simple terms.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get the inside scoop on the company culture. We love seeing candidates who are genuinely interested in our mission and values.
✨Tip Number 3
Prepare for the interview by anticipating common technical questions. Think about how you would handle specific scenarios related to 2nd Line Support. We appreciate candidates who can think on their feet and provide clear solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our journey of growth.
We think you need these skills to ace Technical Support (Telecoms) - 2nd Line in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting skills and any relevant technical support experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've resolved complex issues in the past, and don’t forget to mention your experience with VoIP systems or any relevant certifications.
Showcase Your Communication Skills: Since you'll be dealing with clients directly, it’s important to demonstrate your clear communication style. Use simple language in your application to explain technical concepts, just like you would when talking to a client.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Radius Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around VoIP systems and Microsoft products. Be ready to discuss troubleshooting methods for common issues, as well as any specific experiences you've had with the systems mentioned in the job description.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This role involves direct client interaction, so being able to communicate effectively is key. Consider role-playing with a friend to refine your explanations and ensure clarity.
✨Showcase Problem-Solving Skills
Prepare examples of past technical challenges you've faced and how you resolved them. Highlight your methodical approach to troubleshooting and any patterns you've spotted that led to root cause analysis. This will demonstrate your analytical skills and experience.
✨Emphasise Team Collaboration
This position requires working closely with both 1st and 3rd Line Support teams. Be ready to discuss how you've collaborated with others in previous roles, and share any experiences where your guidance helped reduce recurring issues. Teamwork is essential!