At a Glance
- Tasks: Drive business growth by understanding customer needs and building strong relationships.
- Company: Join a fast-growing, innovative company with a friendly culture in Crewe.
- Benefits: Inclusive workplace, career development opportunities, and a commitment to diversity.
- Other info: Empowered to drive continuous improvement in a dynamic environment.
- Why this job: Make a real impact on customer satisfaction and retention while growing your skills.
- Qualifications: Strong interpersonal skills and experience in business development or account management.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an enthusiastic and detail-oriented Business Development Executive to join our team in Crewe, United Kingdom. As a Business Development Executive in our Account Management team, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.
- Oversee customer growth, training, and development of best practices to drive business value and return on investment.
- Analyse and explore data from various CRM systems to understand the drivers behind customer account closures.
- Serve as the primary point of contact for assigned accounts, providing excellent customer service and support.
- Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels.
- Identify and mitigate churn risks through proactive outreach campaigns.
- Recognize and capitalize on upsell opportunities when applicable.
- Collaborate with internal teams to ensure customer needs are met efficiently.
What do we expect of you?
- Proactive team player with innovative ideas to inspire client loyalty and adoption.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Commercial acumen with a good track record of similar roles responsibilities with significant commercial results.
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Additional Information
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
- Global Female Health Policy & Female Health Champions.
- Pregnancy Loss and Fertility Treatment Policies.
- Endometriosis Friendly Employer (UK).
- Mental Health First Aiders.
- Disability Confident Committed Employer (Level 1).
- Race at Work Charter signatory.
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.
- Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Strategic Key Account Executive — Growth & Retention in Crewe employer: Radius Limited
At Radius, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture in Crewe that fosters innovation and collaboration. Our commitment to employee growth is evident through our continuous improvement initiatives and support for diversity, ensuring that every team member feels valued and empowered to contribute to our success. With a focus on work-life balance and community engagement, we provide a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Key Account Executive — Growth & Retention in Crewe
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your proactive approach and problem-solving skills with real examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Strategic Key Account Executive — Growth & Retention in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Key Account Executive role. Highlight your experience in business development and customer relationship management, as these are key to what we’re looking for!
Show Off Your Data Skills:Since analysing data is a big part of this role, don’t forget to mention any relevant experience you have with CRM systems or data analysis. We want to see how you can use data to drive customer satisfaction and retention.
Be Personable:We love a proactive team player! Use your application to showcase your interpersonal skills and how you've built positive relationships in previous roles. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Radius Limited
✨Know Your Numbers
Before the interview, dive into the data related to customer growth and retention. Familiarise yourself with key metrics and trends that are relevant to the role. This will not only show your analytical skills but also demonstrate your understanding of what drives success in account management.
✨Build Rapport
Since this role is all about fostering strong relationships, practice your interpersonal skills. Think of examples where you've successfully built client loyalty or resolved issues. Being personable can set you apart, so don’t shy away from showing your enthusiasm for connecting with others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like mitigating churn risks or identifying upsell opportunities. Prepare by thinking through past experiences where you’ve tackled similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
This role requires collaboration with internal teams, so be ready to discuss how you work within a team. Share examples of how you’ve contributed to team success or supported colleagues in achieving common goals. Highlighting your proactive team player attitude will resonate well with the interviewers.
