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For Companies At a Glance
- Tasks: Manage customer accounts, ensure retention, and drive upsell opportunities in a vibrant office.
- Company: A growing company focused on exceptional account management.
- Benefits: Exciting team environment with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A growing company in account management is seeking a Customer Account Manager, based in Crewe. The successful candidate will manage in-life customer accounts in a vibrant office environment, ensuring customer retention and driving upsell opportunities.
Daily responsibilities include:
- Making calls to customers
- Retaining contracts
- Providing after-sales service to enhance customer satisfaction
This role offers an exciting opportunity to be part of a dynamic team dedicated to providing exceptional customer experiences.
SME/MSME Account Manager - Retention & Upsell in Crewe employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME/MSME Account Manager - Retention & Upsell in Crewe
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate how we can drive customer retention and upsell opportunities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and even referrals that might just land us that job!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation for the opportunity. It’s a great way to reinforce our enthusiasm for the role and keep us top of mind.
We think you need these skills to ace SME/MSME Account Manager - Retention & Upsell in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and customer retention. We want to see how you've successfully managed accounts and driven upsell opportunities in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer satisfaction and how you can contribute to our vibrant team. Keep it engaging and relevant to the role.
Showcase Your Communication Skills: Since this role involves making calls and providing after-sales service, it's crucial to demonstrate your excellent communication skills. We love seeing examples of how you've effectively interacted with customers in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Radius Limited
✨Know Your Customer
Before the interview, research the company’s customer base and understand their needs. Familiarise yourself with common challenges faced by customers in account management, especially in retention and upselling. This will help you demonstrate your knowledge and show that you’re ready to tackle real-world scenarios.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle difficult conversations and turn them into opportunities for upselling or retaining contracts.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you’ve resolved customer issues or improved satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your proactive approach and ability to enhance customer experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their approach to customer retention and upselling. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
