Site Network - Technical Support in Crewe

Thanks to the rapid growth of the UK Fuels network - and the exciting addition of a brand‑new motorway network partner - we are expanding our team! We are on the lookout for a proactive, technically minded problem solver to join us within our Site Network department. In this role, you will be right at the heart of our network operations, coordinating the technical setup of new site groups and supporting with specific network projects. Your work will help keep transactions flowing smoothly, ensuring our cards are accepted consistently across the networks in the UK and the Republic of Ireland.

What you will be getting up to:

• You will be the key link between site owners, site partners, third‑party bureaus, internal teams and senior stakeholders across Radius.
• Effective communication is essential as you guide internal departments and external partners through setup and onboarding.
• Alongside these projects, you will help drive improvements in card acceptance across the UK Fuels and DCI networks, as well as work through risk assessment actions for our stock‑managed locations.
• A bit of travel – you will occasionally visit service stations, truck stops and partner offices.

What we are looking for:

• Someone who thrives in a friendly, supportive team.
• A keen eye for accuracy and continuous improvement.
• A technically curious mind with some computing or electrical hardware knowledge.
• Confident Excel skills, plus good working knowledge of Outlook, Teams, Word and PowerPoint.
• A full UK driving licence.

Your responsibilities day to day will be:

• Support Network Operations Manager with technical setup and scheduling orders of site card reading equipment.
• Maintain the smooth operation of the site networks (UK/ROI).
• Triage and log tickets through partner websites and communicate with partner sites to ensure smooth operation of the managed network.
• Liaise with internal teams to inform or instruct various changes to the card acceptance on the site networks.
• Liaise with network partners and operators to resolve issues, escalating where necessary.
• Organise risk assessment items for all stock‑managed locations and manage responses via online portal.
• Manage signage stocks, signage deliveries and requests to maintain minimum stock amount at dispatch centre.
• Understand and remove or add mitigation to reduce the chance of issues occurring again.
• Assist in 3rd party card acceptance projects for European partners.
• Help to create and improve formal processes within the team to improve the technical aspects of site technical setups.

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support. We also offer:

• Global Female Health Policy & Female Health Champions.
• Pregnancy Loss and Fertility Treatment Policies.
• Endometriosis Friendly Employer (UK).
• Women‑focused gym & female health events.
• Mental Health First Aiders.
• Disability Confident Committed Employer (Level 1).
• Race at Work Charter signatory.
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.
• Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding.

Key attributes:

• Organised.
• Proactive.
• Problem solving.
• Able to work to deadlines.
• Able to work independently and as part of a team.
• Good level of Excel knowledge.
• Able to work on physical tasks.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.