At a Glance
- Tasks: Process returns accurately and handle queries swiftly in a fast-paced environment.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Enjoy 25 days holiday, competitive salary, and a modern office environment.
- Other info: Diversity and inclusion are at our core, with numerous support initiatives.
- Why this job: Be part of a growth journey and make a real impact in a tech-driven company.
- Qualifications: Attention to detail and experience with complex products are desirable.
The predicted salary is between 22000 - 28000 £ per year.
Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.
We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered.
From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.
Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.
Sustainability is at the core of our offering.
With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
The role of
Returns Assistant is important to us.
You will be responsible for making sure all returns are processed accurately and within the allocated timescales and all returns related queries are dealt with swiftly.
We would love to welcome you to our
Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
- Your responsibilities day to day will be…
- Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records.
- Actively reacting to queries in the Returns general inbox and processing tickets where necessary for follow ups within a timely manner.
- Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale.
- Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team.
- Assist with any hardware configuration and set up in readiness for use by the Dispatch team.
- Assist with training new members of staff on all Returns related processes and procedures.
- Undertake training for and adhere to all Health and Safety, Manual handling processes.
What do we expect of you?
- Excellent attention to detail
- Experience of working with complex or electrical products – desirable.
- A quick learner with the ability to think on your feet.
- Competency across a range of IT skills
- Ability to prioritise and keep to deadlines within a fast-paced environment.
- Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our benefits
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
- And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
- #LI-JW1
- Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
- Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer.
We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Returns Assistant in Crewe employer: Radius Limited
Radius Limited is an exceptional employer located in Crewe, offering a dynamic work environment that fosters growth and innovation. With a strong focus on employee development, competitive salaries, and generous benefits such as 25 days of holiday and gym access, we prioritise the well-being and success of our team members. Join us to be part of a collaborative culture where your contributions directly impact our data-driven decision-making processes.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Assistant in Crewe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Radius Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Radius Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Radius Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Returns Assistant in Crewe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Radius Limited:This is your chance to really connect with the team at Radius Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Radius Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Radius Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Radius Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Radius Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
