People Operations Advisor — HR Coach & Policies Lead in Crewe

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

What you’ll be doing:

• Provide day-to-day people advice and coaching to managers and employees across the Radius Group.
• Manage a varied caseload covering absence, performance, conduct, wellbeing, and employee queries.
• Support managers with long-term absence cases, including welfare meetings, occupational health referrals, return-to-work planning, and capability processes.
• Advise on family-friendly policies including maternity, paternity, adoption, and shared parental leave.
• Own your caseload, delivering a high-quality, timely service and escalating complex matters when required.
• Attend formal people meetings as a representative and note-taker.
• Maintain accurate people data in our HR systems and champion data quality across People Services.
• Review and improve people policies, processes, and documentation to ensure best practice and legal compliance.
• Support and coach People Associates, acting as a point of escalation and sharing knowledge to build capability across the team.
• Contribute to wider People projects such as engagement surveys, Investors in People, and initiatives aligned to our People strategy.

Qualifications:

• Solid knowledge of UK employment law with experience handling a wide range of people matters.
• CIPD qualification is desirable but not essential.
• Proven experience working in a generalist HR or People Advisor role within a commercial environment.
• Confidence managing multiple priorities and a varied workload.
• Strong attention to detail with experience using HR systems and working with data.
• Clear, confident communicator who can influence, coach, and build trusted relationships.
• A collaborative team player who supports the development of others.
• Accountable, resilient, and solutions-focused when challenges arise.
• Adaptable and comfortable working in a fast-moving, evolving organisation.
• Motivated, energetic, and committed to continuous improvement.

Additional Information:

What can you expect of us? A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Diversity, Equality & Inclusion at Radius:

• Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
• Global Female Health Policy & Female Health Champions.
• Pregnancy Loss and Fertility Treatment Policies.
• Endometriosis Friendly Employer (UK).
• Mental Health First Aiders.
• Disability Confident Committed Employer (Level 1).
• Race at Work Charter signatory.
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.
• Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.