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- Tasks: Assist IT Operations by resolving customer IT issues and requests.
- Company: Join Radius, a leading provider of fleet and connectivity solutions.
- Benefits: Enjoy a competitive package with wellness support, free breakfast, and a modern workspace.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Customer service experience and a passion for IT support are essential.
- Other info: Great career progression opportunities in a vibrant office with fantastic facilities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to recruit an IT Support Analyst to assist the IT Operations team in the delivery of IT service and support across the group. This position will be an Industrial Placement located at the group’s Head Office in Crewe, Cheshire, UK. The successful applicant will be at the front-line, dealing directly with customers who have IT issues and requests and working closely with Support teams to resolve support requests quickly and efficiently.
Typical work activities include:
- Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
- Prioritising support calls and allocating them to the relevant technical support team/s.
- Diagnosing and resolving hardware and software faults.
- Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
- Keeping internal customers informed of any IT related issues that might impact their teams.
Key tasks include:
- Logging customer faults and requests.
- Diagnosing and resolving hardware/software faults.
- Analysing call logs to spot trends and underlying issues.
- Providing 1st line technical support over core technologies as required.
Qualifications
- Experience of providing excellent customer service and/or administrative excellence.
- Excellent written and verbal communication skills.
- Eager to learn and passionate about IT support.
- Self-motivated with strong communication skills and the ability to work as part of a team.
- Passionate about customer service.
- Positive, flexible attitude to work.
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
IT Support Analyst - Industrial Placement in Crewe employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - Industrial Placement in Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius and their services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion for IT support! During the interview, share specific examples of how you've helped others with tech issues. This will demonstrate your customer service skills and eagerness to learn.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace IT Support Analyst - Industrial Placement in Crewe
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let us see your enthusiasm for IT support! Share any relevant experiences or projects that highlight your eagerness to learn and help others with tech issues.
Tailor Your Application: Make sure to customise your application to fit the role of IT Support Analyst. Use keywords from the job description, like 'customer service' and 'technical support', to show us you understand what we're looking for.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Avoid jargon unless it’s relevant, and make sure your communication skills shine through in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Radius Limited
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common hardware and software issues, as well as the tools used in IT service desks. This will help you answer questions confidently and demonstrate your eagerness to learn.
✨Customer Service is Key
Since this role involves direct interaction with customers, be prepared to discuss your previous customer service experiences. Think of examples where you resolved issues or provided excellent support, showcasing your communication skills and positive attitude.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to diagnose a problem or suggest a solution. Practising these types of questions can help you think on your feet and show that you can handle real-life IT support situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the company culture, or the specific technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
