At a Glance
- Tasks: Drive customer growth and retention through data analysis and relationship building.
- Company: Fast-growing, innovative company with a friendly and inclusive culture.
- Benefits: Empowering work environment, competitive salary, and commitment to diversity.
- Other info: Join a dynamic team focused on continuous improvement and community initiatives.
- Why this job: Make a real impact by fostering client loyalty and driving business success.
- Qualifications: Strong interpersonal skills and experience in business development roles.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic and detail-oriented Business Development Executive to join our team in Crewe, United Kingdom. As a Business Development Executive in our Account Management team, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention.
- Oversee customer growth, training, and development of best practices to drive business value and return on investment.
- Analyse and explore data from various CRM systems to understand the drivers behind customer account closures.
- Serve as the primary point of contact for assigned accounts, providing excellent customer service and support.
- Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels.
- Identify and mitigate churn risks through proactive outreach campaigns.
- Recognise and capitalise on upsell opportunities when applicable.
- Collaborate with internal teams to ensure customer needs are met efficiently.
What do we expect of you?
- Proactive team player with innovative ideas to inspire client loyalty and adoption.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Commercial acumen with good track record of similar roles responsibilities with significant commercial results.
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Additional Information
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
- Global Female Health Policy & Female Health Champions.
- Pregnancy Loss and Fertility Treatment Policies.
- Endometriosis Friendly Employer (UK).
- Mental Health First Aiders.
- Disability Confident Committed Employer (Level 1).
- Race at Work Charter signatory.
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.
- Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Growth & Retention Account Executive in Crewe employer: Radius Limited
At Radius, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture in Crewe that fosters innovation and collaboration. Our commitment to employee growth is evident through our continuous improvement initiatives and support for diversity, ensuring that every team member feels valued and empowered to contribute to our success. With a focus on work-life balance and community engagement, we provide a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Retention Account Executive in Crewe
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to growth and retention. Think about how you can demonstrate your skills in customer relationship management and data analysis.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Growth & Retention Account Executive in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Growth & Retention Account Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like your ability to build strong relationships and analyse data.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! Let your passion for business development and customer retention shine through in your application. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and how you can contribute to our team without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Radius Limited
✨Know Your Numbers
Before the interview, dive into the data related to customer growth and retention. Familiarise yourself with key metrics and trends that are relevant to the role. This will not only show your analytical skills but also demonstrate your understanding of what drives business success.
✨Build Rapport
Since this role is all about fostering strong relationships, practice how you can connect with your interviewers. Think of examples from your past experiences where you've successfully built relationships or turned around a challenging situation. A friendly chat can go a long way!
✨Prepare for Churn Conversations
Anticipate questions about churn risks and how you've handled them in previous roles. Be ready to discuss specific strategies you've implemented to mitigate churn and how you identified upsell opportunities. This shows you're proactive and have a solid grasp of customer retention.
✨Showcase Your Organisational Skills
With multiple projects on the go, it's crucial to demonstrate your time management abilities. Prepare to share examples of how you've successfully juggled various tasks while maintaining high standards. This will reassure them that you can thrive in a fast-paced environment.
