Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, retain contracts, and upsell products in a vibrant office.
- Company: Join a dynamic team at a fast-growing company in Crewe.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer satisfaction and driving business success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of an expanding team with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The role of Customer Account Manager - SME and MSME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest growing area in the business. This role is office based in Crewe, and you'll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Sales Manager.
Your key responsibilities day to day will be:
- Making daily calls to aligned customers
- Retain and renew customer contracts
- Upselling into customer accounts
- Driving cross-company referrals
- Developing learning of Radius' product portfolio with the ability to fully explain features and benefits of our products
- Working closely with key partners across the major networks
- After-sales service to ensure customers are satisfied
Customer Account Manager - SME and MSME in Crewe employer: Radius Limited
Contact Detail:
Radius Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - SME and MSME in Crewe
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to customer account management. This will help you speak confidently about how you can contribute to customer retention and upselling.
✨Tip Number 2
Practice your communication skills! Since you'll be making daily calls to customers, being articulate and personable is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team in Crewe.
We think you need these skills to ace Customer Account Manager - SME and MSME in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in customer retention and upselling, as these are key aspects of the job. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your understanding of our product portfolio. Let us know why you're excited about this role and how you can contribute to our vibrant office environment.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past experiences that relate to the responsibilities listed in the job description. We love seeing how you've successfully managed customer accounts and driven referrals in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Radius Limited
✨Know Your Customer Focus
Make sure you understand the importance of customer retention and upselling in this role. Research common strategies used in account management and be ready to discuss how you can apply them to enhance customer satisfaction.
✨Familiarise Yourself with the Product Portfolio
Dive deep into Radius' product offerings before your interview. Be prepared to explain features and benefits, and think about how you would communicate these to customers. This shows your commitment and readiness to engage with clients effectively.
✨Practice Your Communication Skills
Since you'll be making daily calls to customers, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios where you handle customer inquiries or upsell products.
✨Show Enthusiasm for Team Collaboration
This role involves working closely with key partners across networks. Highlight your teamwork experiences and how you’ve successfully collaborated in the past. Demonstrating a positive attitude towards collaboration will resonate well with the hiring team.
