At a Glance
- Tasks: Manage customer accounts, drive retention, and upsell innovative solutions.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology.
- Benefits: Enjoy 25 days holiday, competitive salary, and a modern office environment.
- Other info: Inclusive workplace with strong support for diversity and career development.
- Why this job: Be part of a growing team making a real impact in the tech industry.
- Qualifications: 5 GCSEs and 2+ years in a customer-facing role required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
Job Description
The role of Account Manager – SME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest growing areas in the business. This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Retentions Manager.
Your key responsibilities day to day will be:
- Making daily calls to aligned customers
- Retain and renew customer contracts
- Upselling into customer accounts
- Driving cross-company referrals
- Developing learning of Radius’ product portfolio with the ability to fully explain features and benefits of our products.
- Working closely with key partners across the major networks.
- After-sales service to ensure customers are satisfied.
- Using various CRM systems to extract data from and keep them up to date.
Qualifications
- 5 GCSE passes
- A-Level or equivalent
- 2+ years in a customer-facing environment (preferably Sales)
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Our benefits include:
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
Account Manager - SME in Crewe employer: Radius Limited
At Radius, we pride ourselves on fostering a vibrant and inclusive work culture in our modern Crewe office, where innovation meets sustainability. As an Account Manager - SME, you'll enjoy a competitive rewards package, ample career development opportunities, and the chance to contribute to transformative solutions that drive sustainable mobility. Join us in our mission to support businesses through the energy transition while being part of a team that values diversity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - SME in Crewe
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager – SME. Highlight your customer-facing skills and any upselling successes you've had in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Account Manager - SME in Crewe
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight your customer-facing experience. We want to see how you've successfully managed relationships and retained clients in the past. Share specific examples that demonstrate your commitment to customer satisfaction!
Know Our Products:Familiarise yourself with our product portfolio before applying. We love candidates who can explain features and benefits clearly. This shows us you're genuinely interested in what we do and ready to hit the ground running!
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that align with the Account Manager role. Use keywords from the job description to catch our eye and show us you’re a perfect fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Radius Limited
✨Know Your Products Inside Out
As an Account Manager, you'll need to be well-versed in the company's product portfolio. Take the time to understand the features and benefits of each product so you can confidently explain them during your interview. This will show your potential employer that you're not just interested in the role, but also in how you can effectively serve customers.
✨Demonstrate Customer Focus
Since this role is all about customer retention and upselling, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight any strategies you've used to keep customers satisfied and engaged, as this will resonate with the company's mission of delivering best-in-class service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer management abilities. Think of specific situations where you had to handle difficult customers or upsell products, and be ready to discuss the outcomes. This will help you demonstrate your practical experience and ability to think on your feet.
✨Show Enthusiasm for Sustainability
Given the company's commitment to sustainability and e-mobility solutions, express your passion for these topics during the interview. Research current trends in sustainable technology and be ready to discuss how you can contribute to the company's goals in this area. This will show that you align with their values and are genuinely interested in being part of their journey.
