At a Glance
- Tasks: Assist customers with bookings and provide top-notch service over the phone.
- Company: Join a dynamic team at Radius, committed to inclusivity and growth.
- Benefits: Enjoy 22 days holiday, health insurance, and a competitive salary.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in commercial vehicle hire and strong communication skills are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Handle all telephone enquiries in a polite and helpful manner. To provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction. Take bookings and explain rental terms and conditions to customers. Carry out instructions/procedures as requested by Senior Management. Adhere to Self-Drive Hire Insurance terms and conditions. To accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure. To drive company vehicles with care and adhere to the company Driving Standards Policy. To deliver and collect vehicles to customers specified requirements and inform customers of all relevant information regarding vehicle handover and termination. To complete fleet checks in order to protect and monitor company assets. To ensure effective damage reporting to minimise unnecessary repair costs. To ensure that maintenance levels are adhered to and monitored regularly. To ensure effective monitoring of the Pre-Hire and Return Condition Report. To identify potential contract hire, spot hire clients to maximise business opportunities. Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market. Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities. To liaise with internal departments where appropriate. Any other reasonable duty as requested by Senior Management.
Qualifications
- Commercial vehicle Hire experience preferable.
- Demonstrate strong communications skills.
- Exhibit practical knowledge of computerised systems.
- Be a strong team player who is motivated by variety and responsibility.
Additional Information
- 22 days holidays + Bank Holidays
- Working Mon-Fri 0830 - 1700
- Life assurance
- Health Insurance after 12 months
- Pension Scheme
- Competitive Salary based on experience
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Rental Advisor in Belfast employer: Radius Limited
At Radius, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee development. With competitive salaries, comprehensive health insurance after 12 months, and a commitment to inclusivity, we provide our Rental Advisors with the tools and opportunities they need to thrive in their roles while enjoying a healthy work-life balance. Join us in a dynamic environment where your contributions are valued and your growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Advisor in Belfast
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their culture and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get that interview, don’t just prepare answers to common questions. Think about how your past experiences relate to the role of a Rental Advisor. Be ready to share specific examples of how you've delivered excellent customer service or handled tricky situations.
✨Tip Number 3
Networking is key! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Advisor in Belfast
Some tips for your application 🫡
Be Polite and Professional:When you're writing your application, remember to keep it polite and professional. We want to see that you can handle customer enquiries just like you would on the phone – with a friendly tone and helpful attitude!
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We love candidates who can demonstrate their ability to deliver total customer satisfaction, so share specific examples of how you've done this in the past.
Follow the Instructions:Pay close attention to the application instructions. If we ask for specific information or documents, make sure you include them. This shows us that you can follow procedures, which is super important for the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Radius Limited
✨Know Your Customer Service Standards
Before the interview, familiarise yourself with the company's customer service standards. Think of examples from your past experiences where you delivered exceptional customer service, as this will show that you understand the importance of customer satisfaction in the role of a Rental Advisor.
✨Master the Rental Terms and Conditions
Make sure you have a good grasp of rental terms and conditions. Be prepared to discuss how you would explain these to customers clearly and concisely. This will demonstrate your ability to communicate effectively and ensure customers feel informed and confident.
✨Showcase Your Team Player Attitude
Since being a strong team player is crucial for this role, think of instances where you've successfully collaborated with others. Highlight your ability to work well in a team and how you can contribute to a positive working environment.
✨Prepare for Practical Scenarios
Anticipate practical scenarios related to vehicle handover, damage reporting, or fleet checks. Prepare to discuss how you would handle these situations, showcasing your problem-solving skills and attention to detail, which are essential for maintaining company assets.
