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- Tasks: Help people live independently by installing and configuring care technology.
- Company: Join Radius Housing, a leader in personal alarm care services across Ireland.
- Benefits: Enjoy flexible working hours and a competitive salary of £24,790 to £25,992 per annum.
- Why this job: Make a real difference in people's lives while working in a supportive and empathetic environment.
- Qualifications: Must have customer service experience, IT skills, and a full driving licence.
- Other info: This is an entry-level, part-time role with opportunities for future vacancies.
The predicted salary is between 24790 - 25992 £ per year.
1 week ago Be among the first 25 applicants
Hours: 37 hours per week, with flexible working hours subject to business needs Location: Radius Housing, Connect 24, 3-7 Redburn Square, Holywood, BT18 9HZ Salary: £24,790 (SP5) to £25,992 (SP8) per annum Reference: FHA04211 Closing Date: 7th July 2025 Do you want to make a difference to peoples lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers. Due to the increased demand for our services, we are looking to expand our installation and service team, based in Holywood, County Down. What is the role like? As a Support Officer, you will be responsible for configuring and installing a range of care technologies to support people to continue to live independently at home and maintain health and well-being. The role will involve configuring technology solutions at our base in Holywood, and arranging for delivery by courier or visiting people in their own homes to install the solutions and demonstrate the how the service works by placing test calls. The Support Officer is the key point of contact for clients and family in initially setting up and demonstrating the technology and thereafter responding to and resolving any potential faults or issues by telephone call or a service visit. What do you need to apply? The role of a Support Officer requires excellent communication skills to engage with clients and families. The successful candidate will demonstrate empathy and understanding, and offer a clear explanation and instruction and guidance on how the technology works. There is also a requirement for IT literacy and attention to detail in configuring and programming technology solutions. On the application form, candidates are asked to detail how they meet the following essential criteria: Minimum of 1 years practical experience of front-line customer service Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances IT literate with experience in the use of Microsoft Office packages including Excel A current full driving licence and access to a suitable form of transport* (*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post). If shortlisted for interview, applicants will be asked to provide examples of how they have the key competencies to be successful in the role. How do I find out more about Radius Connect24? To find out more about Radius Connect 24, visit our website. To apply for the role: To access the full job description and selection criteria, find further information on our range of employee benefits and to apply online Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
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Support Officer - Connect 24 employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer - Connect 24
✨Tip Number 1
Familiarise yourself with the technology used in personal alarm care services. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family members about technical topics. This will help you convey complex information clearly and empathetically, which is crucial for the Support Officer role.
✨Tip Number 3
Research Radius Connect 24 and their services thoroughly. Being able to discuss their mission and values during your interview will show that you are aligned with their goals and genuinely care about making a difference.
✨Tip Number 4
Prepare examples from your past customer service experience that highlight your empathy and problem-solving skills. These anecdotes will be valuable when asked to demonstrate your competencies during the interview.
We think you need these skills to ace Support Officer - Connect 24
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your front-line customer service experience. Provide specific examples that demonstrate your ability to communicate effectively and empathetically with clients.
Highlight IT Skills: Make sure to mention your IT literacy, especially your experience with Microsoft Office packages like Excel. If you have any relevant certifications or training, include those as well.
Prepare for Competency Questions: If shortlisted, be ready to discuss key competencies during the interview. Think of examples from your past experiences that showcase your problem-solving skills and ability to handle sensitive situations.
How to prepare for a job interview at Radius Housing
✨Show Your Empathy
As a Support Officer, you'll be working closely with clients who may be anxious or in need of reassurance. During the interview, demonstrate your ability to empathise and connect with individuals by sharing relevant experiences where you've provided support or comfort.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated complex information in a clear and understandable way, especially in previous customer service roles. Use examples that showcase your ability to adapt your communication style to different audiences.
✨Demonstrate IT Literacy
Since the role requires configuring technology solutions, make sure to mention your experience with IT and any specific software you’ve used, particularly Microsoft Office. You might want to prepare to discuss how you've used these tools in past roles to solve problems or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face as a Support Officer and how you would address them, ensuring you convey your proactive approach to resolving issues.
