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- Tasks: Help people live independently by installing and configuring care technology.
- Company: Join Radius Housing, a leader in personal alarm care services across Ireland.
- Benefits: Enjoy flexible working hours and a competitive salary of £24,790 to £25,992 per annum.
- Why this job: Make a real difference in people's lives while working in a supportive and empathetic environment.
- Qualifications: Must have customer service experience, IT skills, and a full driving licence.
- Other info: This is an entry-level, part-time role with opportunities for future vacancies.
The predicted salary is between 24790 - 25992 £ per year.
The Support Officer will configure and install (or arrange delivery of) a range of care technologies (including telecare and telehealth) to support people to live independently and maintain health and wellbeing. Hours:37 per week Location: Holywood Reference:FHA0403 Salary:£25,583 (SP5) to £26,824 (SP8) per annum To access the full criteria and to apply online, please click the \’Apply\’ button. The Association Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs. Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role. To be shortlisted candidates need to provide evidence of the following as a minimum: Minimum 1 years practical experience of frontline customer service. Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances. IT literate with experience in the use of Microsoft Office packages including Excel. A current full driving licence and access to a suitable form of transport* (*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post) In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website. Closing date for applications is 15th February 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise. Radius is an Equal Opportunities Employer. Benefits: Pension Training Flexibility Health Cash Plan Free Health Checks Cycle to Work
Support Officer (Connect 24) employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer (Connect 24)
✨Tip Number 1
Familiarise yourself with the technology used in personal alarm care services. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family members about technical topics. This will help you convey complex information clearly and empathetically, which is crucial for the Support Officer role.
✨Tip Number 3
Research Radius Connect 24 and their services thoroughly. Being able to discuss their mission and values during your interview will show that you are aligned with their goals and genuinely care about making a difference.
✨Tip Number 4
Prepare examples from your past customer service experience that highlight your empathy and problem-solving skills. These anecdotes will be valuable when asked to demonstrate your competencies during the interview.
We think you need these skills to ace Support Officer (Connect 24)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your front-line customer service experience. Provide specific examples that demonstrate your ability to communicate effectively and empathetically with clients.
Highlight IT Skills: Make sure to mention your IT literacy, especially your experience with Microsoft Office packages like Excel. If you have any relevant certifications or training, include those as well.
Prepare for Competency Questions: If shortlisted, be ready to discuss key competencies during the interview. Think of examples from your past experiences that showcase your problem-solving skills and ability to handle sensitive situations.
How to prepare for a job interview at Radius Housing
✨Show Your Empathy
As a Support Officer, you'll be working closely with clients who may be anxious or in need of reassurance. During the interview, demonstrate your ability to empathise and connect with individuals by sharing relevant experiences where you've provided support or comfort.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated complex information in a clear and understandable way, especially in previous customer service roles. Use examples that showcase your ability to adapt your communication style to different audiences.
✨Demonstrate IT Literacy
Since the role requires configuring technology solutions, make sure to mention your experience with IT and any specific software you’ve used, particularly Microsoft Office. You might want to prepare to discuss how you've used these tools in past roles to solve problems or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face as a Support Officer and how you would address them, ensuring you convey your proactive approach to resolving issues.
