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- Tasks: Help configure and install care technologies to support independent living.
- Company: Join a forward-thinking telecommunications company dedicated to enhancing health and wellbeing.
- Benefits: Enjoy a competitive salary, potential for remote work, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 1 year of customer service experience and IT literacy required.
- Other info: Full driving licence needed; based in Holywood, Co Down.
The predicted salary is between 24790 - 25992 £ per year.
The Support Officer will configure and install (or arrange delivery of) a range of care technologies (including telecare and telehealth) to support people to live independently and maintain health and wellbeing.Please see employer website for full job details & person specification.
Responsibilities
- Respond effectively and efficiently to allocated client service referrals, within agreed timeframes.
- Listen with empathy and understanding to the needs of the individual requesting the service and provide advice to the client, nominated carers, and nominated housing or health and social care staff on how the technology available can support clients.
- Configure and programme technology solutions for individual clients accurately and appropriately, completing tests to ensure functionality.
Skills and Qualifications
- Minimum 1 year’s practical experience of frontline customer service.
- Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances.
- IT literate with experience in the use of Microsoft Office packages including Excel.
- A current full driving licence and access to a suitable form of transport.
Vacancy ID 1730414 Job ref. FHA04263 Job Sector Telecommunications Area Co Down Location Holywood Salary £24,790 (SP5) to £25,992 (SP8) per annum No. vacancies 1 Contract Type Permanent Weekly hours 37 Published date 19/08/2025 Closing date 01/09/2025 Worktime To be confirmed #J-18808-Ljbffr
Support Officer employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer
✨Tip Number 1
Familiarise yourself with the specific care technologies mentioned in the job description, such as telecare and telehealth. Understanding how these technologies work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you respond to client needs. This will help you convey empathy and understanding, which are crucial for the Support Officer position.
✨Tip Number 3
Network with professionals in the telecommunications or healthcare sectors. Attend local events or join online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 4
Ensure you have a reliable form of transport ready, as the job requires travel. Being prepared will show your commitment and readiness to meet the demands of the role.
We think you need these skills to ace Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your frontline customer service experience. Provide specific examples of how you've effectively communicated with clients and addressed their needs, showcasing your empathetic approach.
Showcase IT Skills: Mention your proficiency in Microsoft Office, particularly Excel, as this is a key requirement. If you have experience configuring or programming technology solutions, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for helping others maintain their health and wellbeing through technology. Make it personal and engaging to stand out.
How to prepare for a job interview at Radius Housing
✨Show Empathy and Understanding
As a Support Officer, you'll need to demonstrate your ability to listen with empathy. During the interview, share examples of how you've effectively responded to clients' needs in previous roles, highlighting your sensitive approach.
✨Highlight Your Technical Skills
Make sure to discuss your experience with care technologies and IT literacy, especially with Microsoft Office. Be prepared to explain how you've configured or programmed technology solutions in past positions.
✨Demonstrate Customer Service Experience
With a minimum of one year’s practical experience required, be ready to provide specific examples of your frontline customer service experience. Talk about challenges you've faced and how you resolved them to support clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to respond to client referrals or adapt technology solutions to meet individual needs, and be ready to discuss these in detail.
