At a Glance
- Tasks: Provide top-notch customer service and resolve calls across various housing services.
- Company: Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Competitive salary, health cash plan, pension scheme, and free health checks.
- Other info: Great training opportunities and potential for future job openings.
- Why this job: Join a supportive team and make a difference in people's lives through quality service.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Salary: £25,583 (SP5) - £26,824 (SP8)
The Association Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone.
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
- Fluent in both spoken and written English language.
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.
For further information on employee benefits go to the employee benefits section of our website. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Full Time Customer Service Advisor/administrator in Holywood employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing quality and affordable social housing across Northern Ireland. With a strong commitment to employee development, we offer comprehensive training, a contributory pension scheme, and health benefits that support your well-being. Our inclusive work culture fosters teamwork and values, making it a rewarding environment for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Service Advisor/administrator in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their vision. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues during the interview.
✨Tip Number 3
Show off your tech skills! Since they’re looking for someone with IT literacy, be ready to discuss your experience with Microsoft Office. Maybe even mention a time you used Excel or Word to solve a problem or improve a process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace Full Time Customer Service Advisor/administrator in Holywood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and IT skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Radius Housing and how you align with our values. Keep it friendly and professional!
Show Off Your Communication Skills:Since the role involves a lot of phone communication, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the types of calls you might handle, like housing issues and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and professionally. You might want to do a mock interview with a friend or family member to get comfortable. Remember, it's not just about what you say, but how you say it!
✨Highlight Your IT Skills
Brush up on your Microsoft Office skills, especially Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous roles. If you have any specific examples of how you've improved processes or solved problems using IT, be sure to mention them!
✨Embrace the Company Values
Research Radius Housing and their mission. Think about how your personal values align with theirs. During the interview, share examples of how you've demonstrated similar values in your past experiences. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
