At a Glance
- Tasks: Provide top-notch customer service over the phone, resolving various queries.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy great training, health cash plans, and a Cycle to Work scheme.
- Other info: Potential for future job opportunities within the organisation.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone.
Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
Fluent in both spoken and written English language.
In return we offer a range of benefits to employees including:
- Great on-job training
- A contributory pension scheme
- A health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age)
- Free employee health checks
- A Cycle to Work scheme
Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Customer Service Centre Advisor (FTC) (Permanent) in Holywood employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its Customer Service Centre Advisors. With a strong focus on employee development, we offer comprehensive training, a contributory pension scheme, and health benefits that cater to the well-being of our staff and their families. Located in Northern Ireland, our commitment to quality social housing and community support makes working here not just a job, but a meaningful career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor (FTC) (Permanent) in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and responding to queries.
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office daily, brush up on your Excel, Word, and Outlook skills. Maybe even prepare a quick example of how you've used these tools in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Radius Housing. Don’t miss out!
We think you need these skills to ace Customer Service Centre Advisor (FTC) (Permanent) in Holywood
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've effectively handled calls and resolved issues, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits there.
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Centre Advisor. Familiarise yourself with the types of calls you might handle, like housing repairs and allocations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being friendly and professional, as this is key to providing high-quality customer service.
✨Highlight Your IT Skills
Brush up on your Microsoft Office skills, especially Excel, Word, and Outlook. Be prepared to discuss how you've used these tools in previous roles. If you have any specific examples of how you've improved processes or handled data, share those during the interview.
✨Embrace the Values
Research Radius Housing's vision and values. Think about how your personal values align with theirs and be ready to discuss this in the interview. Showing that you’re a good cultural fit can really set you apart from other candidates.
