At a Glance
- Tasks: Provide top-notch customer service and resolve calls across various housing services.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy great training, health cash plans, pensions, and a Cycle to Work scheme.
- Other info: Opportunities for career growth and future vacancies available.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Salary: £25,583 (SP5) - £26,824 (SP8)
The Association Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone.
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
- Fluent in both spoken and written English language.
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.
For further information on employee benefits go to the employee benefits section of our website. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Customer Service Associate - Fulltime, Permanent in Holywood employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its Customer Service Associates. With a strong focus on employee development, we offer comprehensive training, a contributory pension scheme, and health benefits that cater to the well-being of our staff and their families. Located in Northern Ireland, our commitment to quality social housing ensures that you will be part of a meaningful mission, making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Fulltime, Permanent in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Word. Be ready to discuss how you've used these tools in past roles to improve efficiency or communication.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Radius Housing. Don’t miss out!
We think you need these skills to ace Customer Service Associate - Fulltime, Permanent in Holywood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you’ve effectively handled calls and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your IT Skills:Since we value tech-savvy individuals, make sure to mention your proficiency with Microsoft Office. If you’ve used Excel, Word, or Outlook in previous roles, let us know how you’ve utilised these tools to enhance your work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Associate. Familiarise yourself with the types of calls you might handle, like rents and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and concisely. You might even want to do a mock interview with a friend or family member. Highlight your previous customer service experience and how you've effectively resolved issues in the past.
✨Be IT Savvy
Brush up on your IT skills, especially with Microsoft Office. You could be asked about how you use Excel or Outlook in your daily tasks. Consider preparing examples of how you've used these tools in previous roles to improve efficiency or communication.
✨Embrace the Values
Research Radius Housing and their vision and values. Be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you want to be part of their mission to provide quality housing and support.
