At a Glance
- Tasks: Provide top-notch customer service over the phone, resolving various queries and issues.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy competitive salary, health cash plan, pension scheme, and free health checks.
- Other info: Great training and career growth opportunities in a supportive team environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Salary: £25,583 (SP5) - £26,824 (SP8)
The Association Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone.
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
- Fluent in both spoken and written English language.
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme.
For further information on employee benefits go to the employee benefits section of our website. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.
Customer Service Assistant (Call Centre Full Time) in Holywood employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its Customer Service Assistants. With a strong focus on employee development, we offer comprehensive training, a contributory pension scheme, and health benefits that cater to the well-being of our staff and their families. Located in Northern Ireland, our commitment to quality social housing ensures that you will be part of a meaningful mission, making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Call Centre Full Time) in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and resolving issues during the interview process.
✨Tip Number 3
Show off your tech skills! Since the job requires a good level of IT literacy, be ready to discuss your experience with Microsoft Office. Maybe even mention a time you used Excel or Word to solve a problem or improve a process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Radius Housing.
We think you need these skills to ace Customer Service Assistant (Call Centre Full Time) in Holywood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've effectively handled calls and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing high-quality customer service and how you align with our values at Radius Housing. Keep it friendly and professional!
Show Off Your IT Skills:Since we need someone with a good level of IT literacy, make sure to mention your experience with Microsoft Office, especially Excel, Word, and Outlook. If you’ve used any other relevant software, give us a shout about that too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our employee benefits while you’re there!
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with the types of calls you might handle, like housing issues and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and professionally. You might even want to do a mock interview with a friend or family member. Highlight any previous customer service experience you have, especially if it involved resolving issues over the phone.
✨Be IT Savvy
Brush up on your IT skills, particularly with Microsoft Office. You could be asked about how you would use Excel or Outlook in your day-to-day tasks. If you have any specific examples of how you've used these tools in past roles, be ready to share them!
✨Embrace the Values
Research Radius Housing and their values. They want employees who align with their vision. Be prepared to discuss how your personal values match theirs and how you can contribute to their mission of providing quality social housing.
