At a Glance
- Tasks: Provide top-notch customer service and resolve calls across various housing services.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy a competitive salary, health cash plan, pension scheme, and flexible working hours.
- Other info: Great training opportunities and potential for career growth in a supportive environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
The predicted salary is between 24075 - 29425 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Hours: 37 hours per week
Location: Holywood
Salary: £26,427 (SP5) - £27,709 (SP8) per annum
To be shortlisted candidates need to provide evidence of the following as a minimum:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Closing date for applications is 27th September 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Radius is an Equal Opportunities Employer.
Skills: Customer Service, Attention to detail, Accuracy, Ability to deal with confidential information, IT literate
Benefits: Pension Scheme, Health Cash Plan, Cycle to work, Great on job training
Customer Service Advisor TLNT1_NI in Holywood employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for our Scheme Coordinators. With a strong focus on employee development, we offer comprehensive training, a contributory pension scheme, and health benefits that ensure our staff are well taken care of. Working across various locations in Ards & North Down and Belfast, our team enjoys the flexibility and opportunity to make a meaningful impact in the lives of our residents, promoting independent living and community engagement.
