At a Glance
- Tasks: Support clients with personal alarms and provide timely assistance for their well-being.
- Company: Leading provider of personal alarm care services in Ireland.
- Benefits: Competitive salary, health cash plan, pension, free health checks, and flexible hours.
- Other info: Join a growing team with opportunities for training and career development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Good communication skills, customer service experience, and IT literacy required.
The predicted salary is between 27254 - 27254 £ per year.
Do you want to make a difference to people's lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred.
At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers.
Due to the increased demand for our services, we are looking to expand our current team of 30+ call advisors, based in Holywood, County Down.
What is the role like? This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. The role of a Call Advisor is central to the delivery of an effective, consistent, client-focussed service. The Call Advisor is the first key point of contact for clients and it is essential clients receive the help and support they require in a timely, professional manner. This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary. As well as dealing with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities.
What do you need to apply? The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understanding and building rapport with clients ensuring trust and confidence in the service. On the application form, candidates are asked to detail how they meet the essential criteria.
- Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.
- Minimum of 6 months relevant experience providing a front-line customer service.
- IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.
If shortlisted for interview, applicants will be asked to provide examples of how they have the key competencies to be successful in the role.
Hours: Day shifts are from . The shift pattern for this role runs on a 2 days, 4 days off (26.83 hours average) basis.
Salary: £27,254 (SP9) to £30,034 (SP15) per annum, pro rata based on the standard 37-hour week. The starting salary for the post is £27,254 per annum, pro rata. Night shifts also offer a 5% bonus.
To apply: To find out more and to apply online, please select 'Apply' to be redirected to our website. We offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
The closing date for applications is midnight on 14th April 2026. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
Benefits:
- Training
- Health Cash Plan
- Free Health Checks
- Pension
- Cycle to Work
- Flexibility
Call Advisor, Connect 24 - 2 Days On, 4 Days Off JBLE1_NI in Holywood employer: Radius Housing
Radius Connect 24 is an exceptional employer, dedicated to making a meaningful impact on the lives of individuals across Ireland. With a strong focus on employee well-being, we offer comprehensive training, a contributory pension scheme, and a health cash plan that supports both you and your family. Our flexible working hours and supportive work culture foster personal growth and job satisfaction, making us a rewarding place to build your career in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Call Advisor, Connect 24 - 2 Days On, 4 Days Off JBLE1_NI in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Connect 24. Understand their mission and values, especially how they support clients. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with clients, try role-playing common scenarios with a friend. This will help you feel more confident and prepared to demonstrate your empathy and understanding during the interview.
✨Tip Number 3
Be ready with examples! Think of specific situations from your past experience where you provided excellent customer service or handled a challenging call. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to highlight your relevant experience and skills in the application form!
We think you need these skills to ace Call Advisor, Connect 24 - 2 Days On, 4 Days Off JBLE1_NI in Holywood
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this one.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for examples that demonstrate your communication skills and ability to empathise with clients. Don’t just list your jobs; tell us how you made an impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured responses that make it easy for us to see how you meet the essential criteria.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Radius Housing
✨Know the Company Inside Out
Before your interview, take some time to research Radius Connect 24. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in people's lives.
✨Showcase Your Communication Skills
As a Call Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Highlight your ability to demonstrate empathy and build rapport, as these are crucial for this role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with an anxious client or managing an emergency call. Think through potential scenarios and formulate your responses, focusing on how you would ensure client safety and reassurance.
✨Demonstrate IT Literacy
Since the role requires proficiency in Microsoft Office and other software, be ready to discuss your experience with these tools. You might even want to mention any relevant projects or tasks where you used technology to enhance customer service.
