At a Glance
- Tasks: Join our team to provide top-notch customer service and resolve diverse queries.
- Company: Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Competitive salary, health cash plan, pension scheme, and flexible working hours.
- Other info: Great training opportunities and potential for career growth in a supportive environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or 6 months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Hours: 37 hours per week
Location: Holywood
Salary: £25,583 (SP5) - £26,824 (SP8)
To be shortlisted candidates need to provide evidence of the following as a minimum:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Closing date for applications is 11th June 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Radius is an Equal Opportunities Employer.
Customer Service Advisor TLNT1_NI employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing a supportive and inclusive work environment in Holywood. With a strong focus on employee development, we offer comprehensive training, a contributory pension scheme, and health benefits, ensuring our team members thrive both personally and professionally. Join us in making a meaningful impact in the community while enjoying flexible working hours and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor TLNT1_NI
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that demonstrate your ability to handle sensitive information and pay attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor TLNT1_NI
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've effectively handled calls and resolved issues, so share specific examples that demonstrate your skills!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who can showcase their accuracy in both their application and their work.
Demonstrate Your IT Skills:Since you'll be using Microsoft Office daily, mention your proficiency with Excel, Word, and Outlook. If you have any relevant certifications or experiences, don’t hesitate to include them – we love tech-savvy applicants!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand what Radius Housing does and the services they provide. Familiarise yourself with their mission and values, as this will help you align your answers with what they’re looking for in a candidate.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to communicate effectively over the phone, as this is crucial for the role of a Customer Service Advisor.
✨Attention to Detail is Key
Since the job requires accuracy and attention to detail, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your work, especially when dealing with sensitive information.
✨Brush Up on IT Skills
Make sure you're comfortable using Microsoft Office, particularly Excel, Word, and Outlook. You could even practice some common tasks beforehand, so you can confidently discuss your IT literacy during the interview.
