At a Glance
- Tasks: Provide top-notch customer service over the phone, resolving various queries and issues.
- Company: Join Radius Housing, a leader in affordable social housing across Northern Ireland.
- Benefits: Enjoy competitive salary, health cash plan, pension scheme, and flexible working hours.
- Other info: Great training opportunities and potential for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths or 6 months of customer service experience required.
The predicted salary is between 25583 - 26824 £ per year.
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Hours: 37 hours per week
Location: Holywood
Salary: £25,583 (SP5) - £26,824 (SP8)
To be shortlisted candidates need to provide evidence of the following as a minimum:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR a minimum of six months customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Closing date for applications is 11th June 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Radius is an Equal Opportunities Employer.
Customer Service Advisor employer: Radius Housing
Radius Housing is an exceptional employer, dedicated to providing a supportive and inclusive work environment in Holywood. With a strong focus on employee development, we offer comprehensive training, flexible working hours, and a range of benefits including a contributory pension scheme and health cash plan. Join us to make a meaningful impact in the community while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Housing. Understand their values and services so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that demonstrate your ability to handle sensitive information and pay attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have, especially if it involves handling calls. We want to see how you've effectively resolved issues and communicated with customers in the past.
Be Detail-Oriented:When filling out your application, pay close attention to detail. We love candidates who can demonstrate accuracy in their work, so double-check your spelling and grammar before hitting submit!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to match the job description. We’re looking for candidates who align with our vision and values, so let that shine through in your writing.
Apply Through Our Website:Remember to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Radius Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the types of calls you might handle, like rents and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
If you've got customer service experience, be ready to share specific examples. Think about times when you resolved a difficult situation or handled sensitive information. This will demonstrate your ability to manage calls effectively and maintain confidentiality.
✨Brush Up on IT Skills
Since the job requires a good level of IT literacy, especially with Microsoft Office, it’s a good idea to practice using Excel, Word, and Outlook. You might even want to mention any relevant projects or tasks you've completed using these tools during the interview.
✨Practice Your Communication
As a Customer Service Advisor, clear communication is key. Practise speaking clearly and concisely, and consider doing mock interviews with a friend. This will help you articulate your thoughts better and ensure you come across as professional and approachable.
