Call Advisor, Connect 24 (Days & Nights) Join to apply for the Call Advisor, Connect 24 (Days & Nights) role at Radius Housing Call Advisor, Connect 24 (Days & Nights) 1 week ago Be among the first 25 applicants Join to apply for the Call Advisor, Connect 24 (Days & Nights) role at Radius Housing Reference:FHA04191 Do you want to make a difference to peoples lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers. Due to the increased demand for our services, we are looking to expand our current team of 30+ call advisors, based in Holywood, Co Down. We have two positions available. What is the role like? This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. The role of a Call Advisor is central to the delivery of an effective, consistent, client-focussed service The Call Advisor is the first key point of contact for clients and its essential clients receive the help and support they require in a timely, professional manner This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary As well as deal with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities. What do you need to apply? The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understanding and building rapport with clients ensuring trust and confidence in the service. On the application form, candidates are asked to detail how they meet the following essential criteria: Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths. Minimum of 6 months relevant experience providing a front-line customer service. IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages. If shortlisted for interview, applicants will be asked to provide examples of how they have the key competencies to be successful in the role. Hours:We have immediate vacancies for Call Advisors for Days & Nights, working a shift pattern of 2 x 11.5 hours shift (8am to 8pm), 3 days rest, 2 x 12 hours (8pm to 8am). This will be a 3 day rest rolling, rotating pattern. (Average 32.9 hours per week) Salary:£26,409 (SP9) to £29,093 (SP15) per annum, pro ratabased on the standard 37-hour week. The starting salary for the post is £26,409 per annum pro rata. How do I find out more? Visit our website to find out more. To apply: To access the full criteria and to apply online, please click the \'Apply\' button. In return, we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs(including cover for dependent children in full time education up to 18 years of age),free employee health checks and a Cycle to Work scheme.Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website. Closing date forapplications is 16 June 2025,unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer. Skills: Customer Service Call handling Support Communications Benefits: Pension Health Cash Plan Cycle to Work Scheme Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Construction Referrals increase your chances of interviewing at Radius Housing by 2x Sign in to set job alerts for “Advisor” roles. 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Contact Details:
Radius Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Advisor, Connect 24 (Days & Nights) in Holywood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radius Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radius Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radius Housing:Your cover letter is your chance to shine! Tell us why you want to work at Radius Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radius Housing!
How to prepare for a job interview at Radius Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
