At a Glance
- Tasks: Support clients with personal alarms and provide timely assistance for their well-being.
- Company: Join Radius Connect 24, a leader in personal alarm care services across Ireland.
- Benefits: Enjoy competitive salary, health cash plan, pension, and flexible working hours.
- Other info: Dynamic role with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Good communication skills, empathy, and relevant customer service experience required.
The predicted salary is between 27254 - 30034 £ per year.
Do you want to make a difference to people's lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided, and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers.
Due to the increased demand for our services, we are looking to expand our current team of 30+ call advisors, based in Holywood, County Down.
What is the role like? This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. The role of a Call Advisor is central to the delivery of an effective, consistent, client-focussed service. The Call Advisor is the first key point of contact for clients and it’s essential clients receive the help and support they require in a timely, professional manner. This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary. As well as dealing with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities.
What do you need to apply? The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understanding and building rapport with clients ensuring trust and confidence in the service. On the application form candidates are asked to detail how they meet the essential criteria. Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths. Minimum of 6 months relevant experience providing a front-line customer service. IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages. If shortlisted for interview applicants will be asked to provide examples of how they have the key competencies to be successful in the role.
Hours: Day shifts are from 0800-2000. The shift pattern for this role runs on a 2 days, 4 days off (26.83 hours average) basis.
Salary: £27,254 (SP9) to £30,034 (SP15) per annum, pro rata based on the standard 37-hour week. The starting salary for the post is £27,254 per annum, pro rata. Night shifts also offer a 5% bonus.
To apply: To find out more and to apply online, please select 'Apply' to be redirected to our website. We offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. The closing date for applications is midnight on 14th April 2026. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
Benefits:
- Training
- Health Cash Plan
- Free Health Checks
- Pension
- Cycle to Work
- Flexibility
Call Advisor, Connect 24 - 2 Days On, 4 Days Off TLNT1_NI employer: Radius Housing
At Radius Connect 24, we pride ourselves on being more than just a workplace; we are a community dedicated to making a meaningful impact in the lives of our clients. Our supportive work culture fosters personal and professional growth, offering comprehensive training and a range of benefits including a health cash plan and a contributory pension scheme. Located in Holywood, County Down, our team enjoys a flexible working environment that prioritises employee well-being while delivering essential services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Call Advisor, Connect 24 - 2 Days On, 4 Days Off TLNT1_NI
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Connect 24. Understand their mission and values, especially how they support clients. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Call Advisor, you'll need to engage with clients effectively. Try role-playing scenarios with friends or family to build your confidence in handling different types of calls. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight moments where you went above and beyond to provide reassurance and support. This will demonstrate that you have the right mindset for this client-centred role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes directly to the right place. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity to make a real impact!
We think you need these skills to ace Call Advisor, Connect 24 - 2 Days On, 4 Days Off TLNT1_NI
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, just like we do at StudySmarter.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. Use specific examples that demonstrate your communication skills and ability to empathise with clients. This will help us see how you fit into our client-centred approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your answers are easy to understand. This reflects the kind of communication we value in our Call Advisors.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Radius Housing
✨Know the Company and Its Purpose
Before your interview, take some time to research Radius Connect 24 and understand their mission of providing personal alarm care and support services. Knowing how they help clients live independently will allow you to connect your answers to their core values during the interview.
✨Showcase Your Communication Skills
As a Call Advisor, excellent communication is key. Prepare examples from your past experiences where you effectively engaged with clients, demonstrated empathy, and resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate IT Literacy
Since the role requires IT skills, be ready to discuss your experience with Microsoft Office or similar software. You might even want to mention specific tasks you've accomplished using these tools, as it shows you're prepared for the technical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with anxious clients or emergency calls. Think of relevant examples where you successfully managed similar situations, as this will highlight your problem-solving skills and client-focused approach.
