At a Glance
- Tasks: Support clients with personal alarms and provide reassurance through effective communication.
- Company: Radius Connect 24, a leading provider of personal alarm care in Ireland.
- Benefits: Competitive salary, health cash plan, pension, free health checks, and flexible hours.
- Other info: Join a dynamic team with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Good communication skills, GCSEs in English and Maths, and customer service experience.
The predicted salary is between 27254 - 30034 £ per year.
Do you want to make a difference to people's lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own. Our service model is client centred.
The role of a Call Advisor is central to the delivery of an effective, consistent, client-focussed service. The Call Advisor is the first key point of contact for clients and it is essential clients receive the help and support they require in a timely, professional manner. This means offering reassurance and agreeing an appropriate response to every call connecting clients to responders or emergency services if necessary. As well as dealing with incoming alarm calls, we provide a range of outgoing call services such as health and wellbeing calls to support people who may be isolated in our communities.
What do you need to apply?
- Excellent communication skills to engage with clients.
- Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.
- Minimum of 6 months relevant experience providing a front-line customer service.
- IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.
Hours: Day shifts are from . The shift pattern for this role runs on a 2 days, 4 days off (26.83 hours average) basis.
Salary: £27,254 (SP9) to £30,034 (SP15) per annum, pro rata based on the standard 37-hour week. The starting salary for the post is £27,254 per annum, pro rata. Night shifts also offer a 5% bonus.
To apply: To find out more and to apply online, please select 'Apply' to be redirected to our website. We offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
The closing date for applications is midnight on 14th April 2026. Radius reserves the right to enhance criteria to facilitate shortlisting. Radius is an Equal Opportunities Employer.
Benefits:
- Training
- Health Cash Plan
- Free Health Checks
- Pension
- Cycle to Work
- Flexibility
Call Advisor, Connect 24 - 2 Days On, 4 Days Off employer: Radius Housing
At Radius Connect 24, we pride ourselves on being more than just a workplace; we are a community dedicated to making a meaningful impact in the lives of our clients. Located in Holywood, County Down, our supportive work culture fosters personal and professional growth, offering comprehensive training and a range of benefits including a health cash plan and a contributory pension scheme. Join us as a Call Advisor and be part of a team that values empathy, flexibility, and the vital role you play in ensuring the safety and well-being of individuals across Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Call Advisor, Connect 24 - 2 Days On, 4 Days Off
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius Connect 24. Understand their mission and values, especially how they support clients. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with clients, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight moments where you’ve gone above and beyond to provide reassurance and support, as this aligns perfectly with the client-centred approach of the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and benefits there!
We think you need these skills to ace Call Advisor, Connect 24 - 2 Days On, 4 Days Off
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this one.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or similar roles. We’re looking for examples that demonstrate your communication skills and ability to connect with clients, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and directly address the criteria mentioned in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Radius Housing
✨Know the Company Inside Out
Before your interview, take some time to research Radius Connect 24. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in people's lives.
✨Showcase Your Communication Skills
As a Call Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Practise articulating these scenarios clearly, focusing on how you demonstrated empathy and built rapport.
✨Demonstrate IT Literacy
Since the role requires IT skills, brush up on your knowledge of Microsoft Office and any other relevant software. Be ready to discuss how you've used these tools in previous roles, especially in a customer service context. This will reassure the interviewers of your capability to handle the technical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you'd handle specific situations, such as dealing with an anxious client or managing an emergency call. Think through potential scenarios and formulate your responses, highlighting your problem-solving skills and client-centred approach.
