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- Tasks: Support the Service Delivery team with admin tasks, stock control, and supplier coordination.
- Company: Join a leading Datacentre organisation in London focused on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values communication and efficiency in service delivery.
- Qualifications: Experience with Excel is essential; knowledge of Salesforce and Power BI is a plus.
- Other info: Perfect for high school and college students looking to gain valuable experience in operations.
Radius is recruiting for a Service Operations Coordinator for a Datacentre organisation based in London. For this role it’s really important you have experience of Excel, liaising and negotiating with suppliers, coordinating meetings with suppliers, ordering and maintaining the PPE/uniforms/stock, taking minutes. Experience of Salesforce, Agiloft, Power BI would be a plus but is not essential.
Job Overview: To support the Service Delivery team in providing timely and efficient customer service to ensure the highest level of customer satisfaction (CX). To provide support in all administrative aspects of stock control, asset auditing, database management, coordination of job handovers and terminations. This role is to closely cooperate with the Civils and Installation manager and other stakeholders to oversee the asset flow and accuracy of the database records.
Key Tasks:
- To maintain, update and oversee Customer Installations team records, databases and systems, foster communication flows and ensure correct data is being submitted for system input.
- To assist Stock supervisor with cabling material stock check and audit ensuring the outcomes are properly recorded and checked against the order delivery record.
- To liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries.
- To support and coordinate delivery intakes to correct locations in the absence of Stock supervisor.
- To assist Civils and Installations Manager with work order handovers, recording and providing necessary comments on the CRM system accordingly.
- To support Service Delivery team with ad hoc administrative duties.
- To maintain the training and competency Matrix for the Cabling Team.
- Supplier management in cooperation with Stock Supervisor.
- Processing Purchase orders on Coupa system based on quotations raised by team members, oversee the approval workflow, check the spend against the budget and keep track on the departmental Capex/Opex database.
- To carry out market research and price comparison to ensure cost effectiveness.
- To coordinate supplier meetings, creating meeting agenda, taking minutes and capturing action points. Ensuring the information is distributed and followed up on accordingly.
- To maintain the stock for uniforms and PPEs for the Cabling teams, plan and order according to the forecasted needs.
- To act as a first point of contact for Service Desk Tickets raised by Cabling Team.
- To provide support to the Terminations Team.
- To provide support to Civils and Installations Manager in maintaining the cease database, cross-connects status checks using Agiloft, PowerBI systems, cross-connect deactivation recorded in Salesforce, management of ad hoc cease requests, match and print the existing archived documentation for particular orders for the cease team.
- Liaising with customers to arrange access and send notifications for future ceases.
- To take minutes for the Ceases Team meetings, summarising and tracking action points.
- To provide support in administration of Termination and Reduction of Footprint queue. Liaising with relevant stakeholders and departments for input and clearance of the queue.
Service Team Administrator employer: Radius Consultancy
Contact Detail:
Radius Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Administrator
✨Tip Number 1
Familiarise yourself with the key software mentioned in the job description, especially Excel and Salesforce. Consider taking online courses or tutorials to boost your skills, as this will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the datacentre industry, particularly those who work in service operations. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential interview questions by thinking about your past experiences with supplier management and stock control. Be ready to discuss specific examples where you successfully coordinated meetings or managed inventory effectively.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock agenda for a supplier meeting. This will not only showcase your ability to plan but also give you a practical example to discuss during interviews, highlighting your proactive approach.
We think you need these skills to ace Service Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Excel, supplier negotiation, and administrative tasks. Use specific examples that demonstrate your skills in stock control and database management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention any experience with Salesforce, Agiloft, or Power BI, even if it's not essential.
Showcase Communication Skills: Since the role involves liaising with suppliers and coordinating meetings, emphasise your communication skills. Provide examples of how you've successfully managed relationships or facilitated meetings in previous roles.
Highlight Attention to Detail: Given the importance of maintaining accurate records and taking minutes, illustrate your attention to detail. You could mention specific instances where your meticulousness led to successful outcomes in past positions.
How to prepare for a job interview at Radius Consultancy
✨Showcase Your Excel Skills
Since the role requires experience with Excel, be prepared to discuss specific functions or projects where you've used Excel effectively. Mention any advanced skills like pivot tables or data analysis that could set you apart.
✨Demonstrate Supplier Liaison Experience
Talk about your previous experiences in negotiating and liaising with suppliers. Provide examples of how you successfully coordinated meetings or managed supplier relationships to achieve positive outcomes.
✨Highlight Your Organisational Skills
This role involves a lot of coordination and administration. Be ready to share examples of how you've managed multiple tasks, maintained records, or ensured efficient communication flows in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in situations involving stock control or customer service. Think of scenarios where you had to make quick decisions or handle unexpected challenges.
