At a Glance
- Tasks: Support the Installations team with customer service and administrative tasks.
- Company: Dynamic company located in London Docklands, focused on customer satisfaction.
- Benefits: Salary of £30k-£35k, commute cost contribution, bonuses, pension, and health insurance.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and enhance your skills while making customers happy.
- Qualifications: GCSEs with 5 passes including English; experience in business procedures preferred.
The predicted salary is between 30000 - 35000 £ per year.
Our client is offering a Service Delivery Administrator a salary of
£30k – £35k plus an excellent list of benefits including contribution to your commute costs, fantastic personal performance related bonus , non-contributory pension and health insurance.
As a Service Delivery Administrator you’ll be located in our London offices (Docklands) and will support the Installations team in providing timely and efficient customer service to ensure highest level of customer satisfaction.
To provide support in all administrative aspects of stock control, asset auditing, database management, coordination of job handovers and terminations
Key tasks
- To liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries.
- To support and coordinate delivery intakes to correct locations in the absence of Stock supervisor
- To assist with work order handovers, recording and providing necessary comments on the CRM system accordingly
- To support Installations team with ad hoc administrative duties
- Processing Purchase orders based on quotations raised by team members, oversee the approval workflow, check the spend against the budget and keep the track on the departmental Capex/Opex database
- To coordinate supplier meetings, creating meeting agenda, taking minutes and capturing actions points. Ensuring the information is distributed and follower up on accordingly.
- To maintain the stock for uniforms and PPEs for the Cabling teams, plan and order according to the forecasted needs.
- Taking minutes during meetings, summarising and tracking action points
- Educated to GCSE level. 5 passes including English.
- Some experience of business procedures including reporting and purchasing.
- Good knowledge of MS Word and MS Excel (as a minimum)
- Previous hands-on experience with CRM systems
- Excellent numerical skills
- Outstanding attention to details
- #J-18808-Ljbffr
Service Delivery Administrator employer: Radius Consultancy Ltd.
Join a dynamic and supportive commercial team as a Quantity Surveyor, where your expertise will be valued and rewarded with a competitive salary of £65,000 - £85,000 a year. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to meaningful projects in the infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radius Consultancy Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radius Consultancy Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radius Consultancy Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Radius Consultancy Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radius Consultancy Ltd.!
How to prepare for a job interview at Radius Consultancy Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
