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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and smooth daily management.
- Company: Join Radisson Hotel Group, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy competitive pay, travel perks, extensive training, and 33 days holiday.
- Why this job: Be part of a passionate team creating memorable moments for guests every day.
- Qualifications: Strong communication skills and a positive attitude; experience is a plus but not required.
- Other info: Dynamic work environment with fantastic growth opportunities and a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
What We Offer Our Operations Manager
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 33 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Operations Manager Role
Our hotel management team are industry experts and recognised leaders with the ability to prioritise a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Operations Managers enjoy the challenge of running our show. It’s what makes your heart beat faster!
- You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders
- You will work with Heads of Department to maximise business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget
- As right hand to the Hotel Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel
As Operations Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Operations Manager
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Discover our hotel in York city centre, near the Minster and other attractions, the Park Inn by Radisson York City Centre offers a convenient central base for hotel breaks in York, with easy access to all the top local attractions. Overlooking the River Ouse, our York hotel is within walking distance of the train station, shopping and business districts. Our vibrant York hotel offers comfort in the city centre with 200 hotel rooms with views of the river, city centre or famous York Minster cathedral, dining in our colourful restaurant and bar, versatile meeting spaces which can accommodate board meetings or grand social events.
Operations Manager in York employer: Radisson York
Contact Detail:
Radisson York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in York
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Radisson's values and ethos. This will help you connect with the team and show that you're not just another candidate, but someone who truly aligns with their 'Yes I Can!' spirit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experiences can showcase your problem-solving skills and attention to detail. We want to see how you can create those extraordinary moments for guests!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Radisson family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Operations Manager in York
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t just stick to the formal stuff. Share your passion for hospitality and how you embody that 'Yes I Can!' attitude.
Tailor Your Application: Make sure to tailor your application to the Operations Manager role. Highlight your relevant experience and skills that align with our values and the job description. We love seeing how you can contribute to making every moment matter!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out – we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Radisson Hotel Group. We can’t wait to hear from you!
How to prepare for a job interview at Radisson York
✨Know the Brand Promise
Familiarise yourself with Radisson's brand promise, 'Every Moment Matters'. Think about how you can embody this ethos in your role as Operations Manager. Prepare examples of how you've created memorable moments for guests in previous positions.
✨Showcase Your Problem-Solving Skills
As a creative problem-solver, be ready to discuss specific challenges you've faced in past roles and how you overcame them. Highlight your ability to think on your feet and adapt to changing situations, which is crucial in the hospitality industry.
✨Emphasise Teamwork and Communication
Since the role requires working closely with Heads of Department, prepare to talk about your experience in team settings. Share examples of how you've fostered collaboration and communication to enhance guest satisfaction and operational efficiency.
✨Demonstrate Your Passion for Service
Radisson values extraordinary service, so convey your passion for creating exceptional guest experiences. Be prepared to discuss what 'Yes I Can!' means to you and how you would implement this attitude in your daily work as an Operations Manager.
