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- Tasks: Welcome guests and ensure a smooth check-in/check-out experience.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy competitive pay, special travel rates, and access to 20K+ learning modules.
- Why this job: Be part of a fun team that values your growth and creates memorable guest experiences.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a plus.
- Other info: Work in a vibrant York hotel with great views and opportunities for career progression.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Receptionist
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Discover our hotel in York city centre, near the Minster and other attractions, the Park Inn by Radisson York City Centre offers a convenient central base for hotel breaks in York, with easy access to all the top local attractions. Overlooking the River Ouse, our York hotel is within walking distance of the train station, shopping and business districts. Our vibrant York hotel offers comfort in the city centre with 200 hotel rooms with views of the river, city centre or famous York Minster cathedral, dining in our colourful restaurant and bar, versatile meeting spaces which can accommodate board meetings or grand social events.
Receptionist - Casual employer: Radisson York
Contact Detail:
Radisson York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Casual
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interactions.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current employees or guests at the hotel. This can provide you with insights into the role and demonstrate your enthusiasm for creating memorable experiences.
✨Tip Number 3
Prepare to discuss how you handle busy environments and guest interactions. Think of specific examples where you've demonstrated flexibility and problem-solving skills, as these are key qualities they are looking for.
✨Tip Number 4
Visit the hotel in person if possible. This not only shows your genuine interest but also allows you to observe the front office operations and the team dynamics, which can be beneficial during your interview.
We think you need these skills to ace Receptionist - Casual
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Receptionist. Pay attention to the qualities they value, such as flexibility, attention to detail, and strong communication skills.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or hospitality, and showcase your ability to create extraordinary service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use it to demonstrate your understanding of the 'Yes I Can!' service ethos and how you embody the qualities they are looking for in a candidate.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Radisson York
✨Show Your Personality
As a Receptionist, your personality is key! Be sure to let your warmth and enthusiasm shine through during the interview. Share examples of how you've created memorable experiences for guests in the past.
✨Demonstrate Problem-Solving Skills
The role requires creative problem-solving. Prepare to discuss specific situations where you successfully resolved issues or improved guest satisfaction. This will showcase your ability to think on your feet.
✨Emphasise Teamwork
Highlight your experience working as part of a team. Discuss how collaboration has led to successful outcomes in previous roles, as this aligns with the hotel's focus on teamwork and guest satisfaction.
✨Research the Company Culture
Familiarise yourself with Radisson Hotel Group's values and culture, especially their 'Yes I Can!' service ethos. Be ready to explain how your personal values align with theirs, demonstrating that you're a great fit for their team.
