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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences with a smile.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,600 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Why this job: Be part of a fun team that values your growth and creativity in guest service.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a plus.
- Other info: Access to leisure facilities and a contributory pension scheme included.
The predicted salary is between 24000 - 36000 £ per year.
Radisson Hotel Group is one of the world\’s largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Guest Service Agent to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That\’s a promise!
What We Offer Our Guest Service Agent
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Guest Service Agent Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
- Our Guest Service Agent are superheroes whose ultimate passion is guest service!
- You will ensure all aspects of the guest journey and experience are anticipated and delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
As Guest Service Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Guest Service Agent
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
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Concierge employer: Radisson Hotels
Contact Detail:
Radisson Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interactions.
✨Tip Number 2
Showcase your passion for guest service in conversations. Share personal experiences where you've gone above and beyond to create memorable moments for others, as this aligns perfectly with the role of a Guest Service Agent.
✨Tip Number 3
Network with current or former employees of Radisson Hotel Group. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples where you've creatively resolved issues, as this is a key quality they are looking for in a Guest Service Agent.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Guest Service Agent. Pay attention to the qualities they value, such as flexibility, a positive attitude, and strong communication skills.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that showcase your ability to create memorable moments for guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and your understanding of the 'Yes I Can!' ethos. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role in guest services.
How to prepare for a job interview at Radisson Hotels
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past where you went above and beyond to ensure customer satisfaction.
✨Emphasise Your Teamwork Skills
Highlight your ability to work collaboratively with others. Discuss how you've contributed to a team environment in previous roles, as this is crucial for the Guest Service Agent position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and resolve issues creatively. This will showcase your ability to handle challenges effectively, which is key in the hospitality industry.
✨Exude Positivity and Flexibility
Adopt a positive attitude throughout the interview. Be ready to discuss how you adapt to changing situations and maintain a 'Yes I Can!' mindset, as this aligns with the company's ethos.
