At a Glance
- Tasks: Supervise night operations and ensure exceptional guest experiences at our vibrant hotel.
- Company: Join Radisson Hotel Group, a leading global hospitality brand with a focus on memorable moments.
- Benefits: Enjoy competitive salary, global discounts, and career development opportunities.
- Other info: Inclusive workplace celebrating diversity and fostering a sense of belonging.
- Why this job: Be part of a dynamic team creating unforgettable experiences every night.
- Qualifications: Strong customer service skills and leadership experience in a fast-paced environment.
The predicted salary is between 30000 - 32450 £ per year.
Hotel Name: Radisson Hotel and Conference Centre London Heathrow
Compensation: GBP 34,265.72 - yearly
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Not a normal 9-5’er? Escape the ordinary and say Yes I Can! We are currently seeking a Night Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Night Supervisor you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Night Operations Team. Our Night Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
You will supervise our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the late show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department.
Qualifications
- Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
- Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
- Leadership abilities: Experience of managing and motivating a team of front desk staff.
- Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Problem-solving skills: Identify and resolve issues that arise at the front desk.
- Time management: Effective scheduling of staff and managing workflow.
- Staff training: Experience of overseeing the training and development of your team.
- Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
- Adaptability: Flexibility to handle unexpected situations and changing priorities.
Additional Information
Why Join Radisson Hotel Group?
- Live the Magic of Hospitality: Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
- Build a Great Career: No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
- Experience the Team Spirit: Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
- Lead with Your Ambition: Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
- Enjoy Global & Local Perks: No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
- Enjoy benefits such as: up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide. Guaranteed minimum of 30% off for your Friends & Family. Exclusive Discounts on Breakfast, Food & Beverage, Spa and more.
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in West Drayton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Radisson Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Radisson Hotel Group
Don't be shy about reaching out to Radisson Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in West Drayton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Radisson Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Radisson Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
