At a Glance
- Tasks: Deliver exceptional service and ensure a seamless guest experience during night hours.
- Company: Join Radisson Hotel Group, a leading global hotel brand with a vibrant culture.
- Benefits: Enjoy up to 53% off stays, exclusive discounts, and career development opportunities.
- Other info: Inclusive workplace celebrating diversity with global perks.
- Why this job: Be a superhero for guests and create memorable experiences every night.
- Qualifications: Positive attitude, attention to detail, and strong communication skills.
The predicted salary is between 30000 - 32450 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are currently seeking a Night Receptionist to join our vibrant team. At Radisson Hotel Group we look for individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As a Night Receptionist, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience for our dynamic night team. It’s not just about check‑in and check‑out during night hours; it’s about everything in‑between. You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
Key Responsibilities
- Handle night-time check‑in and check‑out procedures with accuracy and efficiency.
- Respond promptly to guest inquiries and resolve any issues that arise.
- Maintain security of the hotel and guests during night hours.
- Anticipate and fulfill guest needs to ensure a memorable stay.
- Collaborate closely with the front office team to sustain smooth operations.
Qualifications
- Flexibility and a positive, Yes I Can! attitude.
- An eye for detail.
- Creative problem-solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Experience in a similar position is beneficial but not essential.
Why Join Radisson Hotel Group?
- Live the Magic of Hospitality – Be part of a team that creates exceptional experiences.
- Build a Great Career – We invest in your growth, learning, and career development.
- Experience the Team Spirit – Inclusive, fun, and meaningful workplace that celebrates diversity.
- Lead with Your Ambition – Your ideas, passion and drive matter.
- Enjoy Global & Local Perks – Special hotel rates worldwide and local perks tailored to your country.
Benefits
- Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for your Friends & Family.
- Exclusive discounts on Breakfast, Food & Beverage, Spa and more.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
Guest Service Agent Night - Full Time in Sheffield employer: Radisson Hotel Group
Radisson Hotel Group is an exceptional employer that prioritises its people, offering a vibrant and inclusive work culture where every team member is empowered to create memorable guest experiences. With a strong focus on employee growth and development, you will have access to career advancement opportunities and global perks, including significant discounts on stays at over 1,500 hotels worldwide. Join us as a Night Receptionist and be part of a dynamic team that celebrates diversity and values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent Night - Full Time in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Radisson Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Radisson Hotel Group
Don't be shy about reaching out to Radisson Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Agent Night - Full Time in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Radisson Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Radisson Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
