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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Why this job: Be part of a fun team that creates memorable moments for guests every day.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a plus.
- Other info: Work in a vibrant seaside location with opportunities for career growth.
The predicted salary is between 20000 - 28000 £ per year.
Radisson Hotel Group is one of the world\’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That\’s a promise!
What We Offer Our Receptionist
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times where applicable
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
- Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Stylish accommodation close to the seaside, our hotel in Southend-on-Sea, Park Inn by Radisson Palace, offers comfortable rooms with scenic views for your stay in this popular seaside resort town. Adventure Island and Southend Pier, the town’s major landmark, are just a six-minute walk from our hotel.
Our vibrant Southend-on-sea hotel offers comfort in the city centre with 137 comfortable and spacious guest rooms, dining in our colourful restaurant and bar and versatile meeting spaces which can accommodate a variety of business events, social functions and weddings.
Skills
Fast-Paced Experience
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Receptionist employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Radisson Hotel Group's values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interviews or interactions.
✨Tip Number 2
Practice your verbal communication skills by engaging in conversations with friends or family. Being articulate and friendly is key for a Receptionist role, as you'll be the first point of contact for guests.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will demonstrate your capability to manage guest experiences effectively.
✨Tip Number 4
Visit the hotel or similar establishments to observe the front office operations. This hands-on experience can provide valuable insights and talking points during your interview, showing your genuine interest in the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Receptionist. Highlight key qualities such as flexibility, attention to detail, and strong communication skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Receptionist role. Emphasise any relevant experience in customer service or hospitality, even if it’s not directly in a similar position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Use examples to demonstrate your problem-solving abilities and your passion for providing extraordinary service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Personality
As a Receptionist, your personality is key! Make sure to let your warmth and enthusiasm shine through during the interview. Remember, they are looking for someone who can create memorable moments for guests.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've creatively solved problems in past roles. This will showcase your ability to handle unexpected situations, which is crucial in a fast-paced hotel environment.
✨Emphasise Teamwork
Highlight your experience working as part of a team. The role requires collaboration with colleagues to ensure guest satisfaction, so share stories that demonstrate your ability to work well with others.
✨Research the Company Culture
Familiarise yourself with Radisson Hotel Group's values and their 'Yes I Can!' service ethos. Showing that you understand and align with their culture will make a positive impression on your interviewers.
