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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience during night shifts.
- Company: Join the global Radisson Hotel Group, known for its warm hospitality.
- Benefits: Competitive pay, special rates for you and your family, and free meals on duty.
- Why this job: Be part of a team that creates memorable experiences for guests every night.
- Qualifications: Positive attitude, attention to detail, and great communication skills are key.
- Other info: Enjoy development opportunities and a supportive work environment.
Overview
Join to apply for the Night Receptionist – 20 hours role at Radisson Hotel Group.
The Night Receptionist is part of our front office team, delivering a warm welcome and memorable service to guests. This role supports a positive guest experience across the night shift.
Responsibilities
- Provide a friendly, efficient check-in and check-out experience for guests
- Anticipate and respond to guest needs, ensuring a high level of guest satisfaction
- Maintain a calm, professional front desk operation during night hours
- Collaborate with hotel departments to support a smooth guest journey
Qualifications
- Flexibility and a positive, Yes I Can! attitude
- Attention to detail and strong problem-solving skills
- Excellent verbal communication and guest service orientation
- Ability to work as part of a team to ensure guest satisfaction
- Experience in a similar position is beneficial but not essential
What We Offer
- Competitive compensation and benefits package
- Special rates for team members and their families
- Development opportunities, including an individual development plan and access to Radisson Academy
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty and uniform
- Access to Employee Assistance Programme through UNUM
- 26-28 days holiday typical for full-time team members (pro rata for 20 hours)
About Radisson Hotel Group
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive brands and more than 1,160 hotels in operation and under development in 95+ countries. The group’s brand promise is Every Moment Matters with a service ethos of Yes I Can!
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Night Receptionist - 20 hours employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - 20 hours
✨Tip Number 1
Make sure to research Radisson Hotel Group and their values before your interview. Knowing their 'Yes I Can!' service ethos will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to be friendly and professional. Try role-playing common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you’ve successfully handled challenges, especially in a customer service setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Radisson team.
We think you need these skills to ace Night Receptionist - 20 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Receptionist role and how you can bring that warm welcome to our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in hospitality. Focus on your customer service skills and any situations where you've had to solve problems or work as part of a team. We love seeing how your unique background can fit into our front office team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re looking for attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Receptionist position. Plus, it shows you’re keen on joining our team at Radisson Hotel Group!
How to prepare for a job interview at Radisson Hotel Group
✨Know the Company
Before your interview, take some time to research Radisson Hotel Group. Understand their values, especially the 'Yes I Can!' service ethos. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
As a Night Receptionist, guest satisfaction is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your problem-solving skills and how you maintained a calm demeanor during challenging situations.
✨Practice Your Communication
Excellent verbal communication is crucial for this role. Practise speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
✨Emphasise Teamwork
Collaboration is important in a hotel environment. Be ready to discuss how you've worked as part of a team in the past. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts to ensure guest satisfaction.
