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- Tasks: Welcome guests and ensure a smooth experience during their stay.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Why this job: Be part of a fun team that values your growth and creates memorable moments for guests.
- Qualifications: Flexibility, a positive attitude, and strong communication skills are key; experience is a plus.
- Other info: Work in a stunning art deco hotel located in the heart of Leeds.
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Radisson Hotel Group is one of the world\’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Receptionist to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That\’s a promise!
What We Offer Our Night Receptionist
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full-time team members
- Free use of our leisure, pool, and gym facilities at off-peak times where applicable
The Night Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and a happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
• Our Night Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy, and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Night Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Become part of the world of Moment Makers. We are looking forward to getting to know you!
The Radisson Blu Hotel in Leeds is set in a meticulously restored building that once served as the main office of the Leeds Permanent Building Society. This grand building has preserved its original art deco style. Located in The Light shopping and entertainment complex, our Leeds city-centre hotel offers easy access to bars, restaurants, and shops, plus attractions such as the First Direct Arena. Unwind in one of 147 stylish rooms and suites, complete with amenities such as minibars and flat-screen televisions. The on-site Fire Lake Grill House and Cocktail Bar boasts an open kitchen and a great selection of grilled dishes, unique starters, and handcrafted drinks. Take advantage of the free high-speed wireless Internet during your stay, as well as a discounted pass for the nearby Nuffield Health Leeds Fitness and Wellbeing Gym. If you’re travelling for work, ask the staff about our business centre. Our planners can help choose the best venue for work events from one of 10 meeting rooms.
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Night Receptionist employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Radisson Hotel Group's ethos and values, especially their 'Yes I Can!' service philosophy. This will help you align your mindset with their expectations and demonstrate your enthusiasm for their culture during any interactions.
✨Tip Number 2
Network with current or former employees of Radisson Hotels on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific qualities they value in a Night Receptionist.
✨Tip Number 3
Prepare to showcase your problem-solving skills and ability to handle guest inquiries effectively. Think of examples from past experiences where you went above and beyond to ensure customer satisfaction, as these stories can make you stand out.
✨Tip Number 4
Visit the Radisson Blu Hotel in Leeds if possible, or explore their online presence to understand their services and offerings better. This knowledge will allow you to speak confidently about how you can contribute to creating memorable moments for guests.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Receptionist position. Understand the key responsibilities and qualities they are looking for, such as flexibility, attention to detail, and a positive attitude.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Night Receptionist role. Emphasise any customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional service. Use specific examples from your past experiences to demonstrate how you embody the 'Yes I Can!' attitude and how you can contribute to creating memorable moments for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important traits for a Night Receptionist.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Personality
As a Night Receptionist, your personality is key. Be sure to showcase your warmth and enthusiasm during the interview. Remember, they are looking for someone who can create memorable moments for guests, so let your genuine passion for hospitality shine through.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've creatively solved problems in past roles. The hotel industry can be unpredictable, and showing that you can think on your feet will impress the interviewers. Think of scenarios where you turned a challenging situation into a positive guest experience.
✨Emphasise Teamwork
The role requires working closely with others, so highlight your ability to collaborate effectively. Share experiences where you contributed to a team’s success or helped resolve conflicts, demonstrating that you can work harmoniously in a dynamic environment.
✨Research the Company Culture
Familiarise yourself with Radisson Hotel Group's values and their 'Yes I Can!' service ethos. During the interview, reference how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
