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- Tasks: Lead the guest relations team and ensure exceptional service throughout the night.
- Company: Join Radisson Hotel Group, a global leader in hospitality with over 1,160 hotels worldwide.
- Benefits: Enjoy special rates for you and your friends, development opportunities, and a contributory pension scheme.
- Why this job: Be part of a fun, dynamic team that values your growth and creates memorable moments for guests.
- Qualifications: Flexibility, a positive attitude, and strong communication skills are key; experience is a plus but not required.
- Other info: Work in a modern hotel near Liverpool's top attractions with access to leisure facilities.
The predicted salary is between 28800 - 42000 £ per year.
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Radisson Hotel Group is one of the world\’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Manager to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That\’s a promise!
What We Offer Our Night Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full-time team members
- Free use of our leisure, pool, and gym facilities at off-peak times where applicable
The Night Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and a happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
- Our Night Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
- You will exude patience, empathy, and have the personality to host the late show, whilst managing performance and productivity
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
As Night Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Manager
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
The modern Radisson Blu Hotel, Liverpool offers premium accommodation near the city\’s top attractions just 14 kilometres from Liverpool John Lennon Airport (LPL). The River Mersey Ferry Station lies adjacent to the hotel, and there are 2 train stations within kilometres. Guests can take in events at Echo Arena, indulge in retail therapy at Liverpool One, relive music history at The Beatles Story, Liverpool, or step back in history at seaside maritime museums. An inviting place to unwind, each of our 194 rooms and suites are furnished with sophisticated, contemporary décor, with stunning city views, as well as an on-site restaurant, bar, leisure facilities, indoor pool, and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
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Night Manager employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during interviews and discussions.
✨Tip Number 2
Showcase your ability to handle guest relations by preparing examples of how you've created memorable experiences in previous roles. Highlighting your problem-solving skills can set you apart as a candidate.
✨Tip Number 3
Network with current or former employees of Radisson Hotel Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Research the specific location of the hotel you're applying to, such as the Liverpool Radisson Blu. Understanding local attractions and events can help you demonstrate your enthusiasm for the role and the area.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Night Manager role at Radisson Hotel Group. Highlight your ability to manage guest relations and create memorable experiences in your application.
Tailor Your CV: Customise your CV to reflect the qualities Radisson is looking for, such as flexibility, a positive attitude, and strong communication skills. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your problem-solving abilities. Mention how your values align with Radisson's 'Yes I Can!' service ethos and your commitment to guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Manager.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Problem-Solving Skills
As a Night Manager, you'll face various challenges. Prepare to discuss past situations where you successfully resolved issues or improved guest satisfaction. Highlight your creative problem-solving abilities.
✨Emphasise Teamwork and Leadership
Talk about your experience working as part of a team and how you’ve led others in previous positions. Showcase your ability to motivate and inspire your team to deliver exceptional service.
✨Exude a Positive Attitude
The 'Yes I Can!' ethos is crucial at Radisson Hotel Group. Make sure to convey your positive mindset and flexibility during the interview. Share instances where your attitude made a difference in a challenging situation.