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- Tasks: Lead the guest relations team and ensure exceptional service during night shifts.
- Company: Join Radisson Hotel Group, a global leader in hospitality with over 1,160 hotels worldwide.
- Benefits: Enjoy competitive pay, special travel rates, free meals, and gym access.
- Why this job: Be part of a fun, dynamic team that values your growth and creativity.
- Qualifications: Must be 18+, flexible, detail-oriented, and passionate about service; experience is a plus.
- Other info: This role offers a 16-hour contract with potential for more hours.
The predicted salary is between 24000 - 36000 £ per year.
Radisson Blu Durham is part of one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Duty Manager to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
What We Offer Our Night Duty Manager
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Free Parking
- Fantastic opportunities to progress
- 5.6 weeks holiday per year
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Night Duty Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Night Duty Manager loves the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between. You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the late show, whilst managing performance and productivity. As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department. You will be responsible for the smooth running and security of our guests through the night. Perform administrative tasks which will include computer work, running end of day procedures, running reports, forward planning such as billing etc.
As Night Duty Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! This is a 16 hour contract (2 nights), but be able to flex up your hours to cover absence. Shifts start at 10.30 pm and end at 7.00 am. You must be over 18 years of age to apply for this role.
Qualities We Are Looking For In Our Night Manager
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
A sophisticated Riverside Hotel in Durham, overlooking the River Wear right in the city centre, the Radisson Blu Hotel in Durham is the perfect place to unwind. Durham, in the northeast of the country, is a quintessential English city peppered with historical and cultural charms. The city boasts several UNESCO World Heritage sites, as well as a maze of hilly, cobbled streets. Visit Durham Cathedral, Durham Castle and Durham University. An inviting place to unwind, each of our 207 rooms and suites are furnished with sophisticated, contemporary décor, as well as an on-site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
Night Duty Manager employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's core values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interactions or interviews.
✨Tip Number 2
Highlight your experience in guest relations or hospitality management during networking opportunities. Engaging with current employees or attending industry events can provide insights and connections that may boost your application.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will showcase your ability to manage the dynamic environment of a Night Duty Manager.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to adapt to various situations during the interview. The role requires a positive attitude and the ability to work as part of a team, so emphasise these qualities.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Duty Manager position. Understand the key responsibilities and qualities they are looking for, such as flexibility, attention to detail, and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Night Duty Manager role. Emphasise any previous hospitality experience, leadership roles, or customer service achievements that demonstrate your ability to create extraordinary service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Radisson Hotel Group's ethos. Use specific examples to illustrate how your mindset and experiences make you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about what excites you about creating memorable experiences for guests and how you embody the 'Yes I Can!' service ethos.
✨Demonstrate Flexibility and Problem-Solving Skills
As a Night Duty Manager, you'll need to handle unexpected situations. Prepare examples of how you've successfully navigated challenges in previous roles, showcasing your ability to think on your feet and adapt to changing circumstances.
✨Highlight Your Teamwork Experience
Discuss your experience working as part of a team, especially in fast-paced environments. Emphasise how you contribute to team dynamics and ensure guest satisfaction, aligning with the hotel's focus on collaboration.
✨Prepare for Administrative Tasks
Since the role involves administrative duties, be ready to discuss your experience with computer work and report generation. Mention any relevant software or systems you've used, demonstrating your organisational skills and attention to detail.
