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- Tasks: Lead the guest-relations team and ensure exceptional service during night hours.
- Company: Join Radisson Hotel Group, one of the largest hotel chains globally.
- Benefits: Enjoy special travel rates, career development, and complimentary meals on duty.
- Why this job: Be a Moment Maker and create extraordinary experiences for guests.
- Qualifications: Flexibility, positive attitude, and strong communication skills are key.
- Other info: Opportunities for career progression and access to leisure facilities.
Night Supervisor – Radisson Hotel Group
Radisson Hotel Group is one of the world’s largest hotel groups with over 1,160 hotels in 95+ countries. Our core promise is Every Moment Matters with a signature Yes I Can! service ethos. We are looking for a Night Supervisor to lead our guest relations team in delivering exceptional and memorable experiences for our guests.
About the Night Supervisor Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile. As Night Supervisor, you will supervise the guest relations team and lead by example to ensure the guest journey is anticipate and delivered to the highest level. You will work proactively to ensure guest satisfaction and the smooth running of the guest services department, handling everything from check‑in and check‑out to throughout the night.
Responsibilities
- Supervise and support the guest relations team during night operations.
- Lead by example, ensuring all aspects of the guest journey are anticipated and delivered at the highest level.
- Exercise patience, empathy and a host‑like personality to manage late night guest service.
- Monitor and coordinate all night‑time guest service activities to maintain smooth operations.
Qualities We Are Looking For
- Flexibility and a positive, Yes I Can! attitude.
- Attention to detail and the ability to spot and solve problems creatively.
- Passion for creating extraordinary service.
- Team‑orientated mindset with strong verbal communication skills.
- Prior experience in a similar position is beneficial but not essential.
Benefits
- Special rates for team members, friends and families when travelling.
- Individual development plan with unlimited access to 20,000+ learning modules at Radisson Academy.
- Contributory pension scheme and life assurance.
- Complimentary meals on duty and uniform.
- Access to the Employee Assistance Programme through UNUM.
- 28 days holiday for full‑time team members.
- Free use of leisure, pool and gym facilities off‑peak times (where applicable).
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Industry: Hospitality
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Night Auditor employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Prepare for the interview by researching Radisson Hotel Group and their values. Show us you understand their brand promise of 'Every Moment Matters' and how you can contribute to creating extraordinary service during your night shifts.
✨Tip Number 3
Practice your communication skills! As a Night Auditor, you'll need to exude patience and empathy. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Radisson team.
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating extraordinary service.
Tailor Your Application: Make sure to tailor your application specifically for the Night Auditor role. Highlight any relevant experience or skills that align with the key responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Auditor position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Radisson Hotel Group
✨Know the Company
Before your interview, take some time to research Radisson Hotel Group. Understand their brand promise, 'Every Moment Matters', and think about how you can embody this in your role as a Night Auditor. This will show your genuine interest and help you connect your experiences to their values.
✨Showcase Your Guest Relations Skills
Since the role focuses on guest satisfaction, prepare examples from your past experiences where you’ve gone above and beyond for guests. Think of specific situations where your patience and empathy made a difference. This will demonstrate your ability to create extraordinary service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to scenarios like managing a guest complaint or ensuring a smooth operation during busy hours. This will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics during night shifts or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
