Meetings & Events Supervisor
We’re looking for a confident and motivated meetings and events supervisor to join our dynamic Cluster M&E Team at Radisson Hotel Group.
As a meetings and events supervisor, you’ll play a key role in supporting the success of the Cluster M&E department. You’ll help drive enquiry conversion, maintain exceptional service standards, and support the development of the team, ensuring every client and guest receives a seamless and memorable experience.
Key Responsibilities
- Enquiry Excellence: Ensure all enquiries are handled efficiently and professionally, meeting Radisson Hotel Group standards and agreed response times.
- Sales Conversion: Drive conversion from enquiry through to signed contract, utilising RHG tools, systems, and processes to maximise revenue opportunities.
- Team Support & Leadership: Support, coach, and assist team members to ensure the smooth day‑to‑day running of the Cluster Groups & M&E department.
- Client & Guest Experience: Deliver a consistently high level of service, ensuring both property and company standards are achieved.
- Sales Culture: Contribute to a proactive, sales‑driven environment by identifying upselling, cross‑selling, and new business opportunities.
- Collaboration: Work closely with colleagues across departments to maximise client satisfaction and resolve challenges with a positive, solution‑focused approach.
Qualifications
- Proven experience in a meetings & events role, ideally within a hotel or hospitality environment.
- Previous supervisory or team leadership experience (preferred).
- Strong organisational and prioritisation skills.
- Excellent communication and interpersonal abilities.
- Proactive, hands‑on approach with a positive mindset.
- Ability to thrive in a fast‑paced, changing environment.
- Passion for delivering outstanding guest and client experiences.
- Confidence using Microsoft Office and booking/sales systems.
Additional Information
- Live the Magic of Hospitality – be part of a team that creates exceptional experiences and memorable moments every day.
- Build a Great Career – we invest in your growth, learning, and career development.
- Experience the Team Spirit – we celebrate diversity, support one another and foster a sense of belonging.
- Lead with Your Ambition – your ideas, passion and drive matter.
- Enjoy Global & Local Perks – you’ll enjoy exclusive global benefits and local perks tailored to your country.
