At a Glance
- Tasks: Lead event planning and client management for a top hotel.
- Company: Join the vibrant team at Radisson Blu Liverpool.
- Benefits: Competitive salary, career growth, and dynamic work environment.
- Other info: Be part of a supportive team that values innovation and excellence.
- Why this job: Make memorable events happen while boosting your sales skills.
- Qualifications: 3+ years in sales or event management with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and experienced Sales Office Manager to lead the planning, coordination, and execution of all meetings, events, and group bookings at Radisson Blu Liverpool. This role is pivotal in ensuring a seamless client journey from enquiry through to event delivery, while maximising revenue and maintaining the highest standards of service.
Operational Excellence
- Oversee the management and audit of PMS ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as PMS for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and PMS processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last‑minute changes.
- Ensure all daily Reservations and Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
- Manage the full client journey from enquiry to post‑event follow‑up, ensuring a seamless and professional experience.
- Conduct and manage show‑rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post‑event follow‑ups and after‑sales calls to gather feedback and secure repeat business.
Team Leadership & Collaboration
- Lead and engage with the operations team and sales office team to create a commercial culture, ensuring high performance and proactive client engagement.
- Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross‑functional teams to support operational delivery and revenue growth.
Sales & Revenue Management
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive telesales and outreach to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team in budgeting process, weekly forecasts.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
- Represent Radisson Blu Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
- Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.
Reporting & Strategy
- Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for delivery and execution of your department.
- Attend HOD meetings and commercial reviews to reflect and report on your business.
Experience
- Proven track record in converting Wedding, Conference and Event enquiries to confirmed sales.
- A minimum of 3 years’ experience in Conference and Events or Sales Management role.
- In‑depth knowledge of Opera PMS and M&E CRM.
- Strong organisational and communication skills with a pride in attention to detail.
- Positive, proactive, outgoing and energetic with a “can do” attitude.
- Highly motivated person with good business acumen and an eye for opportunity and detail.
Profit
- Prepare and manage departmental budgets.
- Develop and execute sales strategies to drive revenue.
- Pro‑actively pursue all practices in‑line with company environmental and energy‑saving initiatives.
Skills
- Fast‑paced experience.
- Sales and catering.
- Microsoft Office.
Sales Office Manager in Liverpool employer: Radisson Hotel Group
Radisson Blu Liverpool is an exceptional employer that prioritises employee growth and development within a vibrant and dynamic work culture. With a focus on operational excellence and client satisfaction, team members are encouraged to collaborate and innovate, ensuring a rewarding experience for both staff and guests. The hotel offers competitive benefits, a supportive environment, and opportunities to engage in exciting marketing and business development initiatives, making it an ideal place for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Liverpool
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Office Manager at Radisson Hotel Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Radisson Hotel Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Office Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Office Manager in Liverpool
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Radisson Hotel Group:When writing your cover letter, make sure to tailor your message specifically for Radisson Hotel Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Radisson Hotel Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Radisson Hotel Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Radisson Hotel Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Radisson Hotel Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
