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- Tasks: Lead a dynamic guest relations team to create memorable experiences for our guests.
- Company: Join Radisson Hotel Group, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy competitive pay, special travel rates, and extensive learning opportunities.
- Why this job: Be a superhero for guests, making every moment matter in a fun environment.
- Qualifications: Flexibility, creativity, and a passion for extraordinary service are key.
- Other info: Fantastic career growth and a supportive team await you at our Leeds hotel.
The predicted salary is between 36000 - 60000 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time.
We are now looking for a Guest Service Manager to join our dynamic team here at Radisson Hotel Group. We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it's all about. And you can grow the rest with us. That's a promise.
What We Offer Our Guest Service Manager
- Special rates for our team members, and friends and families while travelling and staying in our hotels.
- Wide range of development offers supporting your learning & growth right from your onboarding, including an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities.
- Contributory pension scheme and Life Assurance.
- Complimentary meal on duty.
- Uniform.
- Access to the Employee Assistance Programme through UNUM.
- Fantastic opportunities to progress.
- 28 days holiday for full time team members.
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable.
The Guest Service Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Guest Service Managers love the hustle and bustle of life. It's not just about check-in and check-out, or serving cocktails in the bar. It's the variety of everything in-between and being an all-rounder.
You will be our guests' superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department.
As Guest Service Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do.
Qualities We Are Looking For In Our Guest Service Manager
- Flexibility and a positive, Yes I Can Attitude.
- An eye for detail.
- A creative problem-solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Experience in a similar position is beneficial but not essential.
Become part of the world of Moment Makers, we are looking forward to getting to know you.
The Radisson Blu Hotel in Leeds is set in a meticulously restored building that once served as the main office of the Leeds Permanent Building Society. This grand building has preserved its original art deco style. Located in The Light shopping and entertainment complex, our Leeds city-centre hotel offers easy access to bars, restaurants and shops, plus attractions such as the First Direct Arena.
Unwind in one of 147 stylish rooms and suites, complete with amenities such as minibars and flat-screen televisions. The on-site Fire Lake Grill House and Cocktail Bar boasts an open kitchen and a great selection of grilled dishes, unique starters and handcrafted drinks. Take advantage of the free high-speed wireless Internet during your stay, as well as a discounted pass for the nearby Nuffield Health Leeds Fitness and Wellbeing Gym. If you're travelling for work, ask the staff about our business centre. Our planners can help choose the best venue for work events from one of 10 meeting rooms.
Skills
Fast-Paced Experience.
Guest Service Manager in Leeds employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Radisson Hotel Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Remember, they’re looking for someone who embodies that 'Yes I Can' attitude!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve gone above and beyond for guests. This will show you’re ready to be a superhero in the Guest Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Radisson family.
We think you need these skills to ace Guest Service Manager in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Guest Service Manager role. Highlight your relevant experiences and skills that align with our 'Yes I Can' ethos and the qualities we’re looking for in a Moment Maker.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team.
How to prepare for a job interview at Radisson Hotel Group
✨Know the Brand Promise
Before your interview, make sure you understand Radisson Hotel Group's brand promise of 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Guest Service Manager and be ready to share examples of how you've created memorable moments for guests in the past.
✨Showcase Your Problem-Solving Skills
As a Guest Service Manager, you'll need to be a creative problem-solver. Prepare specific scenarios where you've successfully resolved guest issues or improved service delivery. This will demonstrate your ability to think on your feet and ensure guest satisfaction.
✨Emphasise Teamwork
Highlight your experience working as part of a team. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment. Remember, it's all about creating extraordinary service together!
✨Exude Positivity and Flexibility
Radisson values a 'Yes I Can' attitude, so come prepared to discuss how you maintain a positive outlook even in challenging situations. Be ready to talk about times when your flexibility has led to better outcomes for guests and your team.
